SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The delivery speed is very fast, the quality and function of the watch are very good. The display screen is bright and large. We will test them.
This item is very good and excellent with your health tracking. You can check your blood pressure, oxygen, exercise and sleep time etc. The battery stays longer periods of time.
Spoko Loko
I'm impressed fast delivery and a very good quality watch for a very reasonable price. It has many functions, everything is in line with the stated parameters, No question. This is a very good watch for the price would happily recomend this to anyone wanting a smart or sport watch that is easy to pair and use.
This impressive of beautiful and good quality. .. Screen with very good quality Lcd... Really surprised. .. And the box very nice if it is to give away
Since the product is intended as a gift. There was only an external inspection. I like everything from this perspective. Damage and deficiencies did not reveal. Everything seems to match the description. The seller Thank you very much. Shop recommend.
The delivery has been over a month .. The product is good for the price. Especially good currency. Blood pressure is almost an approximation of both,
This is a product I've been picking for a long time and it's great! As I expected, this smart watch has many functions, not only supports Bluetooth calling function, but also other health monitoring functions, which is very helpful to my life, and the watch is compatible with Huawei mobile phones, Xiaomi mobile phones and iPhone series mobile phones. I have tested it and the compatibility is very strong
Omg, lol I am surprised of how good it looks, how light it feels, and how quick it responds. This is magnificent. It’s almost like it’s too good to be true. Ooh god, I wish this thing lives on and doesn’t break after a month or so. I would recommend that you buy it at this price though
Everything is fine, thanks for the delivery, no comments! With respect and best wishes, Vladimir!
I am very happy. This watch is very cool. I have been using it for a long time. I am very satisfied with its functionality. It has many sports functions. There are over 100 sports functions, as well as many health functions. Watches can also speak. This is a powerful watch. I am very satisfied with this watch. I suggest you buy it
The watch is good, I have already tried to call from it, the sound is great, we'll see further.
It is a very nice watch. He look great! Thank you.
I am very satisfied with this watch, it is very good and worth buying
High quality product, you can answer calls with excellent clarity. I recommend
I really liked the watch I come ahead of schedule
The screen is large, the effect is very good, and the speaker sound is loud. I have tried calling others and received any notifications. I recommend purchasing
Very good full Watch in its functions
Like the project mentioned above, its delivery speed is faster than expected. This watch is of good quality. It has many functions and is very good. I am very satisfied with this purchase
Adqueri in black color, but it came in green color, working perfectly. Meets my expectation.
Match the wait. Good product, the battery hold well.
As described; excellent quality/price ratio
Super zboží jsem calm
I am very satisfied with the watch. The actual product is perfect, it can answer phone calls, and has many sports functions. I exercise with the watch every day. I am very satisfied with the watch and recommend purchasing it
After receiving it was broken, I had a conversation with the supplier I give him a 10 out of 10, attentive and very formal solves the problem and I am sure that they will always buy his items, 1000 thank you!!