SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, the watch works cool and for that price the watch itself as a watch is really great. I recommend!
Good quality the watch your material. I had a problem that did not last his battery but I could immediately make a return. All right!
Good shopping location I bought a product arrived within 18 days only to Algeria
I received it in 15 days thank you so much
The vdd is that I like it is useful for what you pay you have an excellent quality and product
The product came to two days, but I did some tests before doing the evaluation, and I leave 5 stars for being an amazing product, best cost benefit, great smartwatch, meets all expectations regarding notification, I liked it quite a lot, however it was like a gift I will buy again, the store sent very fast.
I am very pleased. I just bought the zone, she liked it so much...
I arrived in good condition its box well honored I loved now we are going to see how its functions ps it takes one more day as specified but the rest now we are going to see if it turns on and if it fulfills the functions
Arrived very well packed, it took less time than said, full misespectives✌
As to the photo, I arrive earlier, it handles very easy
Yak in the photo with the body of the year-old in metalevy
Arrived before expected, very well packed... I am very glad that I managed to find it for a good price.
Beautiful Watch arrived ahead of time I still don't try it I hope it works
I don't know how it will work just received .. it looks very good .. the order arrived very quickly before England
Item came well packaged. Delivery was fast. Comes with round magnetic charger with pins. Not a fan of this kind of charger as the pins fail after some time. For price, very reasonable. Easy to connect to redmi phones.
I haven't used it yet but it came good condition. Faster than predicted
The excellent ומצוין, dazzling באמצ but הורדתי the app and הבנתי how to connect... It's not working!!!!!!!!
i received it today, yet to use it, delivery very fast n it looks cool. i love it. i will give more update when i start using it...
The box was already open. I don’t know how it works yet
Arrived today, I will test, then I can make another comment.
I like it very much all the functions are working good pactating shipping came in 1 week, almost thank the store, I recommend a very nice product according to the price I recommend for my wife we like it very much.
Perfect, and I will make buy another one by Q loved, is still in clear test, more same so loved ✌️I recommend more.✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨
The watch are beautiful and have an impeccable finish
Arrived fast the material seems good the packaging very well. It comes with a charger, which if it seems to me that the cable should be a little longer,
Received well packed ahead of schedule. I will test and send you any changes.