SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As to the description, it comes well packed, no knocks, delivery time I agreed. I'm going to use it these days and give more description
Arrived super fast and well packed. The product is great!
I bought it day 09/03 came 31/03, all right at least so far. I'm gonna test.
The smartwatch arrived in perfect condition, with all the accessories and working normally, the missus loved it .. Top store can buy with it ..
⭐⭐⭐⭐⭐ Main features of the purchase: arrived with 10 days had no customs fee store declared less than 50 dollars very well packed link with desconto→ https://s.click.aliexpress.com/e/_DlwvrJB do not forget to compare prices in the links below and see other options, add in CART and see the available coupons: (to navigate the links, Copy and paste the links to the address bar of the computer browser) xiaomi→ products https://s.click.aliexpress.com/e/_DkcCsAx iphone→ https://s.click.aliexpress.com/e/_AtbRnV amazfit→ smartwatch https://s.click.aliexpress.com/e/_ demfbu3 coupon on my profil→ https://s.click.aliexpress.com/e/_ 9ixbkx No forget to leave Yes in that comment! Good shopping!!! ⭐⭐⭐⭐⭐
Original product impeccable store sent very fast arrived in 15 days Super recommend sealed packaging
Purchase made on February 1, arrived here in the interior of PE on February 15 with 42%, I carried 4 days later when I was in 18%. Besides the very beautiful screen, the battery surprised me very positively. My use is basic: no always-on display, notifications and no automatic heart monitoring activated. More intense use only in daily workout and to monitor sleep. I got 21 days of battery.
Good workmanship, size for those who like smaller watches. Defects sometimes get dark but it works again when the load and the button is activated in the gym for those who wear it on their left arm, decides to change arms at the gym
I loved it. Very beautiful, great size for female arms.
Excellent smartwatch, great finish, very sharp screen and well fluid system. Delivered quickly and well packed.
The product is of excellent quality. As much as he is a little old yet it is an excellent choice. Still has several updates. The store sent quickly and efficiently.
I asked for it on January 10 and it arrived on January 30 well wrapped and without blows. Very happy with the product and I was able to buy it cheaper than in other places, such as amazon. It is a very beautiful blue, despite being "mini" I feel that it has a fairly large screen and that it covers my wrist well, I can't imagine what the normal one will be like. It charges it when it was with the battery 15% and in 3 days with many activated functions it has only dropped a 20%. One of the things that made me opt for him was that he has an integrated Alexa and that I can use it to take pictures with the mobile from a distance. I'm going to do the 7 days with him and for now everything is fine. The application is quite useful and all configurable for Spanish without problems.
Wonderful product for the most basic use: physical activities, music control and the like! And with a very good differential that is the Alexa! Super comfortable bracelet for exercise in addition to the model being very light and you almost do not feel on the wrist! Clock arrived 10 days ahead of schedule
Product that fits the description, very happy with the purchase.
The watch is cool, made as samsungi factory, the packaging is modern with factory control opening. The display quality is excellent. No talk from the clock. Операционка hours quality, control продуманно. Magnetic compact charging. Take will not regret it.
My sister likes me very much, excellent quality, looks and feels great, easy connection not with the cell phone
For such money, it's almost for nothing. They look very nice. Got there in less than a week in Postamat. Functional is good, work clearly. I bought for 3600 at the sale of November immediately to myself and my wife Pink. 4 days I use, only positive impressions.
Bought the product 12/10 and received home 21 days after purchase, a relatively fast, the package was posted by store same day of purchase. Am 1 day using the smartwatch and quite enjoying, all features work normally like size also, since is not so great and is not disproportionate to my arm. Super recommend.
Great quality :) original product, can trust. Hehe I always have a standing behind thinking it would a fake product, but not… Is great! And wears very well on wrist, is light, can stay all day without bother and even sleep with it and smoothly. Great to control music mobile, alexa works but is kinda slow and annoys me-use little so. The GPS is very precise, function of drills is very complete and meets my use (running, pedaling and jump rope). Not like the score "father", but should be like, think very confused. The battery has lasted about 6 days, leave function "always active" with apparent. Finally is this.
Waited a few days using it to come talk a little. It is just wonderful, that our watch perfect, loved. Best investment made. His color is also beautiful, was afraid of buy, but researched enough before and everything worked out. The size it was perfect for me, width of my wrist 6cm and it has about 4cm. Thank you store at great product and super fast.