SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very fast
Ordered according to your description. I arrived super ahead of time
Loved too much lindoooooo
Small, cute, immediately connect to the iPhone
Surprised how good these were. Worth a fiver easily
Spectacular headphones, perfect match with iPhone 13. I recommend her.
It is as shown in image, the product if it works even that it appears to download fast, it would be a matter of continuing to test and configure it to last longer.
I will describe the product! Recommend! Shvidka shipping!
My congratulations very very fast attention!!
The material is simple but good, the audio is great, it is heard super good. In addition, they arrived quickly. Mencantan, I would buy them again.
For the moment works well and the order was received quickly. I put 5 stars for communication with the store but I did not deal with them.
Very good quality, The sound is perfect, I recommend and buy another one super fast shipping.
I received the producer after a month, I just tried them sounds and connects well with the iPhone
The earphones are great, arrived early, the sound is good, I don't know what the charge is yet, the connection to the phone is not lost while driving, only when turning the head, there is a stuttering
Came very quickly and is in very good shape. Wireless charging works, the buttons on the side of the actual earbuds work too. Would recommend!
For that kind of money it us very good
All ok sound acceptable connects the first with iphone 11
I love them, they arrived 1week faster then estimated time. Will definitely order more and they are perfect for us with smaller ears!! Get yours now!
The headphones are not bad, I ordered these for the first time, the sound is fine, the ears do not fall out. the color is super, no one has that!))))
The goods arrived on time. All as described. Good luck to everyone!
Work approximately 3-3.5 hours. Did not understand the control
The quality is excellent, light, audibility is good. Delivery is fast, up to Almaty 10 days
Headphones came safe and sound. Works properly. Thanks to the store.
Muhammad peace be upon him
Cheaper, work great. Splice are connected to the device. There is a box and a cord. Great product. I'm already listening to music. Thanks store