SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came with a delay for more than a month, Russian Post! Everything is whole, today I checked everything works, a very good camera, I had to understand the connection a little, but if you read carefully and watch the video, it's easy! I recommend the store, I recommend it!
Milah's here. Let's see how they work.
Everything is fine, though the camera came 20 days later than the expected delivery time
The camera does not connect to a Wi-Fi router
Came quickly to the store Thank you very much, packed well,
Everything works fine as described did not lie respect to the guys
OK! The camera is shit, somewhere level 0,3 megapixels and focus about 12mm. But the price is appropriate)) there is no connection only through the application and settings, even the password does not change, although it works through the cloud and if there is an ID, anyone can But on the other hand, a very simple and cheap solution, if you need to temporarily hang somewhere to view and look anywhere in the Earth.
The goods came in time. Looks like everything's whole. Here only connect to Wi-Fi does not work.
Everything came, the camera works! Only here is the image quality full G.!!!!! Do not rub money, on a useless trinket! Seller respect!!!
So-so. 480 max resolution. Proga Full City do not recommend.
Excellent just have it in sachet. But I arrive well work well
Externally, the class did not see any damage. It remains to check... I will complement then
Fast shipping. Good qulity. Thank you.
Good Day to all. Today is 20.07.2022. Got my camera. And was to receive before 01.07.2022. I haven't checked it yet. Came without a charger. I will need to get acquainted with her instructions and then pick up for her a charging device.
Excellent Camera! two modes of picture quality. you can without SD card on the phone to write and take photos. magnetic cranstein in the kit. Thank you store! I'm glad!
Zo'r tiniq Ekan. Wi-Fi GA pryamoy telefonga ishlayapti. The camera works normally with Wi-Fi and direct phones
Work, in room lighting, not super, but for 160 rubles. + delivery-excellent. the setup is complicated on the router, patient will cope.
As announcement, still not tested, more came well packaged and arrived on time.
Delivery almost a month to Samara, the description corresponds, thank you very much!
The camera is most likely defective. Wi-fi connection to it breaks down every time I exit the app. :(