SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Apple Pencil 2nd generation excellent. But my deepest regret did not come to my 9th generation tablet, this is my oversight. Special thanksThe store for fast delivery and quality goods.
With iPad mini 6 tablet compatible. There is no part of the functions, but for me it is not critical. Very long charging. Is recognized by the tablet as the original
good, but be aware of compatibility with your iPad. Very fast delivery
Excellent, works perfectly, I advise everyone to buy, and it arrives in just two weeks, the shipping is very fast, thank you for this product
Arrived earlier than expected. It connected perfectly to my iPad Pro. I’m glad to have purchased it
For such a cost, the original did not expect-it is visually clear that the copy differs from the original: In font, the presence of a small label without an arrow and the lack of information FC, although it breaks through on the site (perhaps the number was stole), but everything arrived intact, the magnet is working (while it is magnetized to the ruler), Performance at the moment is not possible to check-TK is charged only from the iPhone (and it will be delivered to me later)
I think it's original, I may be wrong, but it's done well, it works
Excellent Product 100 recommended
I was surprised by the good and the great similarity it has to the original, it is a Pencil that if or if I recommend buying, obviously does not bring all the functions of the original Apple Pencil, but for the price I don't complain, the shipping was super fast, very pleasant experience :)
Good product, good quality ratio Price arrived fast. Looks like the original… although they should improve the impression of the apple logo on the pencil…. Then all well… thank you very much
Excellent product! Works very well!
Super stylus! The pen is original, all icons are displayed on the tablet when connected properly. Performs its functions at all!!!! Shipping tracked, arrived quickly! Buy and do not worry) thanks to the store! Daughter will be happy)))
Crazy pen, compatible with ipad and equipped with apple cip, magnetic and identical materials, incredible attention to detail even in the box. Only difference: apple writing on the pen; Otherwise it would be perfect P.s. Shipping only 15 days with an advance of 20. Very satisfied
Very good quality for the price!
Really good quality, satisfied with this item, and works well
Like the original I does not give any flaw when connecting very happy with the purchase
Okay. I think it's good.Okay. I think it's good.Okay. I think it's good.
Excellent product. Works perfectly with the iPad 6A Gen. Without delay in writing. Perfect. Recommend the store. Arrived very fast and well packed here in Rio de Janeiro-.
Product 17 days to me ula?t?. More than expected h?zl?yd?.? Use ok like it? We have a review? a good quality.
The pen is perfect, the shipping to Brazil is extremely fast.