SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Come fast and well packed. The impeccable quality, has very delay. Your answer is almost immediate. Media control great also. So far nothing to complain, the charger fixed well (different comments that saw).
Arrived very quickly for Brazil, in 12 days. The watch receives notification beyond standard after smartwach. Like the accuracy of steps, despite tell a little to less.
Arrived in 18 days for Brazil. Very fast. And is beautiful. Is already on my arm. And I loved
The watch is very good, his screen is a little big maybe have thin arm as I bother a little, but it's nothing monstrous not meets and make call, get notificao message, to put some songs on it and has other functions. The battery still not tested durability. The watch is good and the price paid worth. Took a month and a half to get here, believe. Bought the beige it is beautiful.
Came well packed, arrived very quickly, smartwatch pretty well, well built, great workmanship, still not tested…
All OK
The shipment was very fast. The product complies with the description. It is perceived as acceptable quality. So far it has worked well. Among its features is receiving and making calls, it takes blood pressure, plays music, among others. For the price it has very good features. The bad news is that you have few options to change screen modes.
good device. but box was beaten else everything good
Working well will test it in training and after 1 month or more back to give my real opinion the principle is OK
Very good quality price
Very beautiful
Excellent and Original. This is my second order from this store and it was an awesome experience.
Arrived earlier than expected, beautifully packaged, and came to the same ad, while not can give full feedback, but back to which found it in everyday use.
Smartwatch is very good! Want upset me was Watches come very badly wrapped up the box came roasted whole! As reviewing the impression that I am selling watches used it is very bad for the zeblaze store