SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
nice,I love it
ad described
good
Thanks Seller, fast shipping within 3weeks items same as description
very good
The glasses came all whole, the lights are burning, thanks for the goods are good.
exactly as seen in the picture. beautiful frame I love
Good evening, I received my order LEC LED glasses, received quite quickly, followed by the package, corresponds to what I wanted, thank you
I recommend the store They arrived how it is in the description
It takes a long time to arrive and no delivery update
Useless, senseless product. Size-for GNOME, shine wrong there. We'll have to break it apart. Flashlights separately, from glasses to make binocular lenses.
Good looks according to specifications
I recommend both the store and his product, thank you.
Well packed arrived in excellent condition I recommend buy more, serious supplier and there are several measures
They arrived after waiting more than 40 days, the downside is that you can't choose different graduations on each crystal which makes it difficult to see correctly.
I didn't like the quality very much but if it does well with its function.
Hello. Ordered for a friend. I liked the glasses. He said he was great. Thank you.
they look a little fragile. but excellent for painting minis and reading.
They perform their function, are light considering the weight of the batteries, the lighting is just enough, the switches feel a little uncomfortable, they hurt the fingers. The plastic feels fragile, brittle. They're simple. They're not sneezing. They're useful but I'm worried that in a fall a duckling will break, the lenses are not crystal so you don't see a totally clear sharpness. It took almost months to arrive, I actually thought they wouldn't arrive. How I conclude I am satisfied and will try to take care of them for as long as possible. I recommend the store as the protective cover fulfilled its 100% function