SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it arrived on time and it is very beautiful and it arrived without any defect it was ready for the school year
Very good briefcase, everything is well stitched. The size of the classic backpack (for example, I put it next to it). Many pockets! And zippers are very good. Recommend :)
Great bag top bag is great as expected excellent services
Perfect. Very nice seams quality fabric really liked very nice. And the laptobum also fits into it.
Turned out to be even more than expected. Very roomy. The fabric is soft, and pleasant to the touch, not chick. Pockets with a good zipper. All the breiers were in place. Came in two weeks.
Arrived perfect!! It was what I expected, very good finishes, very beautiful, in excellent condition!!! Inside is spacious, many pockets!
Aesthetically great product. Functionally it also seems quality for the price that is
Diyshov is close to 3,5 companies. If the other diyshov at the point of the shvidshe and through the post, the point was huddled with the city in the 2nd day. Whiglyadak good. I can't finish my cloth for a backpack for a school of Mabout. In the photo, two trohi little. It's not stupid. Children were honored.
Excellent quality. Is better than I expected. Beautiful and compact design. Delivers what it promises. Recommended.
Very good quality, soft touch and wide, I arrive super fast to Peru, I will buy more :)
In principle, a good backpack, in life the layer of fabric seems thin, but not to the point, and the ends of the straps seem to disperse soon, but for such a price I consider the norms. Went with 19.08 to 31.08
Beautiful backpack, good and comfortable fabric, I bought for a ride, carrying few things and it will serve perfectly for that .. Has several pockets and looks great
School backpack, all the robots, sewing good, the smell of the country, all the great, spacious, the partition of the history of the Spini, The Priya dovki shvidko, for 12 days
Great backpack, many pockets. Good material. Fast delivery. Ordered another one. Good seller.
Very beautiful, it is to carry little weight that Yes since if the loads a lot you run the risk of breaking it in the long run.
The same backpack, all the yak in the photo, priyshov for 6 days. Strap spliced. Ediniy munus, Sho rustle in the interior (naybilsha kishenya), but there is a matter.
The backpack is very good. Medium, not big. Comfortable, many pockets and good tailoring.
Very good product, according to the description and arrived well before the deadline, satisfied.
Backpack Super! The most important criterion for me is for the laptop to fit in, and there is still room left. Very nice fabric, many pockets, at first glance durable, let's see how it will be with notebooks and a laptop at the University
Arrived earlier than expected, the fabric is soft and good
As in the photo, although I would have liked the external material to be somewhat more rigid. It brings quite a few pockets and for my taste perfect size.
It arrived in perfect condition and in the estimated time. Is equal to the image and description. If it is large and good size
Very good only delay one had a problem to arrive more VEI thanks to God note 1000
How beautiful this backpack is😍❤️ Simply perfect, the color, has many pockets, the designer of it is wonderful, only compliments and the quality is very good and tough👏
Bistro priyshov, Duzhe yakisny, beautiful on the viglyad, on his own Idealny🔥