SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like product, perfect quality and arrived super fast
I did not check. I think the store did not deceive. I'll check, I'll add a curfew...
The product was very good no issue I faced and also the delivery was also fast 100% recommanded.
its working and sound good too. all in good condition
Beautiful mikrophone. Dugé easy to zrozumichi shcho and de sewed! The sound of the write is great. The packaging came by the Trail of the 'yatoya, ale ce night scary, Bo goods buv receptions and good packing seriously. It's great to walk Tim to people, I want to go to yutub/pidkastov. 3 Programs of good) I'm uncle for the goods!
It is because there's nothing to find fault Top continue so
Fast delivery, not yet test but it seems to conform to the description, thank you to the store
Great sound. the mic too is clear. I used it as my sound card
It looks and feels very good quality. Well packaged and arrived very well. I have to prove it.
Great products!! Received in only 2 weeks highly recommends, in addition the store listens and responds quickly to the message
The order reached in a week, the package came crumpled, but the microphone is very well packed, everything is whole, connected, works. It's okay.
it came without scratches and in time to my doorstep. tested it out and it working PERFECTLY
Everything is fine, it works well
Excellent microphone, was in the box, also in the kit put a filter from paralon, in Moscow the parcel reached the third day.
Not the first time I order in this store, excellent price and fast delivery! The box is a little crumpled, but it's not scary, the goods are in good condition
Simple lovely micro for дискорда I can do not understand something but you can even record the song, in micro is Echo and Mut, врэй can someone help if working humidifier for air or computer is too loud, through it, you can listen to yourself with a slight delay but is not significantly, the micro louder sound top rather than on the sides, The plastic but it bolts of metal, for the price is great.
Great sound works well does not need state of adjustments. Different steering to adjust the Signpost to be. Good store recommended. Moving very fast. Arrived in good condition. Satisfied by this wonderful product comparison بسعره good
Parcel Arrived for 2 days to lower novgoroda. A little was folded box, but the functionality microphone is not affected. Connected, determined without problems, setting minimum. Satisfied with the purchase.
Microphone chic for that amount. Order came through the ozone. Negative one-there are stains on the case, and in general all great. Thanks to the store)
Very cool microphone, my son liked the effect of Echo superfluous. Microphone for chat and games is the most!