SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, very comfortable and good material
Good quality, fit perfectly, according to the size chart. Recommend
Really spectacular. Very good product. Nice to the store. I'm going to buy more.
Gloves fire, arrived quickly. Let's see how the season lives.
The delivery is as fast as possible, thanks to the store for this. On the product itself, of course it is cheap and budget China. For this money, yes good gloves. If the budget is twice more, I advise you to buy of course others. In general there is no question and no complaints about the product.
Fit perfectly, I hope I can't test them for strength at all! Not a lot is not usual, I will test on a motorcycle later, but they sit well on the hand!!!
Buy both models, 1 for me and the other for my wife, both of good quality to the touch and feel very resistant and comfortable, very good items.
Standard gloves for this money, the leather is soft but with a smell. The size of the table is the same only on the left Myazin is short sensitive but I think it will stretch
Great percha! Palm width 9.5 RR XL normal, satisfied. Delivery 3 weeks
I really recommend the skin is very good and comfortable gloves
Got the medium sizes. Honestly 10/10 they feel great and look great. Padded really nicely and are 100% worth the buy.
The product it's ok, the delivery went faster then i expect! well done!
Very good product, Excellent quality and very beautiful, just as described, I loved it thank you very much...
Very good, $30 is better off
The store was very helpful. If there is Afs-18, I asked him to send it, he sent afs-18. I am very pleased. Thank you to the seller. The product is very high quality goat skin.
Very, very happy. Very good quality and especially real. At a price I'm shocking The smell of cooking.. The seam well finished. .. Is at the top
Excellent
It's super, the quality is good.
Perfect!!!! They arrived super fast and are very comfortable. Very good quality
Very good product good quality and arrived on time