SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very compact machine, fast printing speed, easy operation, recommended to buy
Good printing and fast, it would be better if it was sent in a box, but it was packed in a bag with bubble wrap, although it is working normal.
Very satisfied with this store. Item as describe. Very fast delivery. Highly recomend to others
The black is very resistant to dirt, I like it, and the logistics speed is very fast
I will evaluate it after using it. The appearance is very good, and the small ticket is printed clearly. It is worth the money.
Arrived within the expected time. It works well. I am very satisfied with the product, in addition the store communicates well.
A great printer, but it does not stop with iPhone. Android finds Bluetooth normally. The delivery is fast, thank you!
It took a little while to arrive, the more it seems to be good, I will still test.
Very good
This is sooo cooool. Works as intended, connected to a PC by BT. Quality is really good, especially for that price. I surely will come back to buy more. If you hesitate - don't. Just buy it! I recommend it. Also, shipped immediately and came in less than 2 weeks to Poland, what is really cool as well!
I arrived quickly and and came with all your accessories
Product identical to the advertised, store sent quickly. We had a little difficulty to configure according to our use, but, nothing that would hinder the good experience we had, when purchasing this product.
Congratulations all logistics all perfect
great small printer.
Arrived in perfect order and as described, tested just not like app really complicated more already using another!! Otherwise a good product!!
va perfecta
Printer ok. With the indicated prgram I couldn't get it to work. I found other apps with which it works. Delivery on time
the product description was very accurate. nice portable thermal printer. its unique portability actually was amazing and I love it. the order was mad and confirmed on 29th Jan 2023 but was 3days delayed and shipped on 2nd Feb 2023 due to I have no knowledge that it is their spring festival and holiday period in China. nevertheless, I received it Feb 11th 2023. that's awesomely 10 days to deliver from China town to Ilorin, Kwara state Nigeria. thanks for the ultimate service and I'm looking into more business with you with d-i-s-c-o-u-n-t. I only dislike the charger to be type c and it didn't key very well in.