SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Complies with the description very good product
Received like delivery, very good
This product Very good high-quality thank you
Although the local shipment failed, it was managed to solve and receive the product, this is of good quality and meets the description, records well and easy to operate, I think the recording time is not adjusted because it is less than described but it is good
Hi Thank you store we received our order very quickly the truth is the watch is very nice and the camera is very discreet I sent to the seller who sent me some video to know the functions when tested I will leave other comments let's see how it goes
Very beautiful I liked it. It deserves its value. I especially thank the store. It's a nice product. I would recommend it to everyone. Thanks..
Everything came OK, I haven't tested it yet but I believe it will work
It's really very good, it surprised me a lot. Has how to configure its functions and is quite practical and fast, I recommend the product.
Product is good as describe.
Good looking
Norms
Fast delivery. Items as described
Excellent! Discreet and easy to set up and handle! Recommend!
fast delivery...package intact...good material... delivered on time
Everything came right and working, arrived before the scheduled date and and very easy to use.
Very high quality indeed. EXACTLY records 1080p 30FPS which is more than enough for its purpose. Very discreet and nobody notices. Sound picture and video is in excellent quality for its size. Thank you
Received the item. Item is lightweight. Works pretty good.
Well arrived... quickly... I haven't tested yet.
good device
Very fun works right good Image I was very pleased very fast delivery a week before the combined congratulations to the store and his team
I'm very satisfied
Fast delivery
Arrived in 10 days. Very attentive stores.
Good product, good image, one of the best time duration
I was a bit sceptical about video quality, but it's fine. Audio is clear too. No problem for accessing records, the device appears in Windows explorer as soon as i connect it with usb cable. Just a minor inconvenience, the screen is impossible to read in sunlight.