SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrives in 20 days
Fast delivery Good product It works well and the recording quality is also good I'll try and correct it.
Works well AVI file good image quality
, The goods came on time the pen looks good, made qualitatively and the equipment is excellent, the image is good. thanks a lot.
Good It can also be used as a ballpoint pen ~ ^ ^ Several depth ~ ~ ~ ㅎ ㅎ
The price ratio is good. If you move, the screen is taken. The fixed screen is worth seeing. Recording and turning off seems to need adaptation because it is a switch at the same time.
very nice
Perfect, I arrive very fast, very well packed, I recommend the store for shopping in Mexico
very good product it shoot video HD and easy to use it also came with an sd card of 64gb i truly recommend this product
September-23-2022. Goods arrived again friend , thank you so much friend , have a good day friend ……..
Product application and description, delivery fast store here in Brazil, purchase 06/09 delivery 21/09 only in office were 06 days, bad anyway, on satisfactory. Bolsonaro 2022
The camera works, but don't expect much image quality. The capture angle is closed and the capture of sound is low. Breaking a branch to play 007 # bolsonaro2022
It has good image resolution, records video and takes photos, is practical and discreet, recommended.
September-2-2022. The goods arrived and all is good again , thank you so much friend , Have a good day ……..
Perfect, works as I expected
Excellent. Good item, good quality, works perfect. Recommended. Thanks!!
i dont still know how it works but ill figure it out.
I received the parcel and nice handle works fine
The product reached my hand fast I use and write again for quality
Good!looks great!!! Everything will work. Camera is easy to click on button activated available