SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, arrived at my home with 15 days, fit perfectly!
Claviatura is normal. May I feel discomfort, if there is a little bit to go through with the onslaught on klavishi. Return to the unfathom, ale would be cheaper. Skillki will not be vidomo. To predict smoothly. It is not for the clavitiura, sung by the support, to lie on the surface, and it is a fool to sing through with the text. So the enemy is not for a stable keyboard, but for an inflatable mattress on the beaches of the sea. Ale, in tsyloma, high Bude. I got it.
Plus the fact that light (about 175g) will be convenient to take if necessary with a tablet. Minus is not a very convenient switch. The store thanks, the packaging has kept the product. Recommend
perfecttt
Very fast shipping, it doesn't bring the charging cable and it was hard for me to find one, otherwise great, thank you.
I have received the charger for a long time and it works perfectly.
Good item and very fast shipping. Do note that the usb port is for charging only not data input.
I will all write down. Packed normally came shvidko. I recommend it.
Norm keyboard. The letters are all in place. It's cheap. Quality. Watchable. Arrived in soft packaging.
Good keyboard, use for Win10 tablet Acer. Vorschlage to buy.
It came to Me right, it connects the first and it works perfect. To repeat.
It goes well, the size is perfect.
Everything is super, its light Foundation is fully justified)
For a long time I understand how to work with it, but now everything is in order. Bluetooth was found quickly, the connection was also fast. I chose the physical keyboard in the settings and added languages all worked perfectly. Very light design, pleasant to the touch, keys with pleasant pressure and quiet. The layout is correct, but to space you need to get used to. Recommend.
Very good product I recommend it to the 100%, perfect operation and connectivity
Fast shipping .....tar for 8 days to arrive in Barcelona. Well-protected shipping to avoid bumps Ultra-thin keyboard. Does not include the charging cable Does not include Bluetooth adapter, if the device does not have detection of Bluetooth devices will not work I asked for a Spanish keyboard with the letter Ñ, but the language is configured in English QWERTY uses. I still do not know how the key setting is entered, so that the keyboard is configured in Spanish language, With which it does not fulfill its function for the moment, since I bought it to replace a keyboard in English language uses I hope that the store will contact me and clarify the setting of keys to be able to use it in Spanish and that the keys work as indicated by the keyboard.
Thank you.
I liked it. It works.
The delivery is fast. In the app was not tracked. The clave is thin, slipping on the office desk when you try to print. Generally satisfied. Price = quality
Delivery to St. Petersburg in 5 days! Keyboard working! For your money-Super!
I love it! Superfine and perfect key size. The immediate connection, I just received it and at the moment it works very well.
Thank you very much, it's okay, good keyboard
Works perfect. The back is taken to a magnetic sleeve. The sensation of the keys is quite good.
Everything equal to what it says
Received earlier than expected, it works perfectly.