SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect
I arrived very fast and in good condition. The feeling is how small discharges and hot in the area where they play, it is easy to use and does not get in the way or is showy. Good product in general
AMAZING!!!! THIS LITTLE THING IS LIKE MAGIC, I WARMS UP QUICKLY AMD THE ELECTROIDS GOES FROM MILD TO VERY STRONG. DO NOT HESITATE TO BUY. IT CAME SO QUICKLY I THOUGHT IT WAS A PRANK. THANK YOU SELLER FOR A JOB WELL DONE. I WILL BE BACK
Delivery to Kharkiv 4 weeks by Ukrpost, works, the feeling is certainly controversial, in fact it beats with a weak current, as I will try to supplement the review
I can only do it on my neck, but it's hard to do it because it's good.
It's a good price. If you don't get close to your skin, you can get tired. I think it would be nice to hit it while slowly raising the intensity.
Shipping is real fast. I tried it because it worked right away without charging. It is such a feeling that electrical stimulation during physical therapy
It is a C type charging chirp and just a low frequency stimulator for the neck.
store shipped quickly especially considering the Chinese New Years Holidays. well made, high quality, much better then expected. definetly recommend the product and the seller.
I think it's going to be okay, but if you put it on hard, it will be very tingling. I need to control the intensity.
That's the real best. It is easy to compare with the patch type to be attached and the performance is strongest. It works and you can change the mode of operation by pressing the power button and the button on it.(3 degrees) The company that followed the patch is hungry for this. (I don't have any belly, so I stole it from China.
perfect product, work well, even the heat mode very hot.
Arrived on schedule. Beautifully packaged without any sign of wear and with protective film. I opened the product to control the operation since it is a gift for my husband. Functions by soft start up to more strong and also have a warm effect. Are met. The board, top
The delivery is fast and the product is good, but the liquid crystal is bad. Under the number, the liquid crystal is dead, so it does not display the same number properly, but it is not inconvenient to use it.
I am satisfied. It's similar to low frequencies. It is recommended. 14,000 won value.
Too good for the price
Honestly not very, weak and early unpleasant when hisses on the skin, current, and vibrations are weak not like not Video
It is a good massage for cost-money ~ It is easy to use and is good ~
it's perfect, good quality
Oh, I'm fine. I am quite satisfied except the charging terminal is not C.