SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. nicely packed with full box
Just as cool as the description.
Well, for that price ..... The main thing is that under any diagonal up to 7dm.
I loved the glasses, it's very real. The delivery was very fast.
Ola everything OK congratulations very good store Thank you
Exactly as in the photos. It seems good quality for the price. I haven't tried them yet as they are a gift for my nephew. Very fast shipping, arrived in 6 days. I had no contact with the store.
The article arrived in good condition... the packaging very deteriorated
OK, though any quality rewelacji. But for this price OK
product reach quickly and save. the product was as the description. thank you.
bigger and better. totally worth it. Fast shipping but the store doesn't reply so no point messaging him
Be careful with the deception of ALIEXPR is S when trying to exchange product for coins when the product is € 0,01. Is a fraud. Never lets you redeem it. Just serves to get your attention.
Good product, it worths the price. Very soft. You can adjust focus distance and the 3D opening (distance between lens). Its headphones are adjustable and are connected by plug P2 cable (no bluetooth). Also, you can adjust the head belt by its Velcro. The opening for smartphone is by pulling the frontal piece, I'm not sure if this material support much handling pressure.
Perfect everything as in the description I liked a lot of congratulations
Glasses is good pity that it is not suitable for those who wear prescription glasses as in my case
Liking the product very much thank you.
Quality Item, heads up some good gear coming out of China as there should be, haven’t used as yet but shouldn’t have an issue as the quality pairs good
Fast and efficient restive and serious store, sending neat and well protected, beautiful presentation, and item according to its description and description photos, qualitative item, I hope to have the same impression in use as that had for the quality of service of the seller.
Not expensive but not well, I recommend not
The glasses is good, the only bad is the fact that it does not come with control. And the image quality depends a lot on the mobile too!
Delivery and beautiful glasses