SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very useful product and fast enough delivery (30j) I recommend
If I recommend it, the parcel as the store is very good, I always had communication of my package and I arrive on time.
The only problem so far I did not connect on my mobile a umidgi C1 max out of that and very good all the features
It is a good product, maybe the images are not displayed at the 100 but if the place is very dark you will feel satisfied.
It is a good projector for the price. The fan makes a little bit of noise but it doesn’t bother when watching a movie. Very recommended!
It is good for the paid, you must use it where there is little lighting to see the image well
Wonderful experience, sealed product, all right. Ordered store and AliExpress. Arrived very fast is also super well packed!
I am satisfied with the purchase, but as in all inexpensive projectors there are problems and nuances: There are many white spots on the black background, which are clearly visible in the dark pictures, plus the headphones constantly fly off and connect, maybe the defect of the headphones themselves and maybe really weak Bluetooth. Wi-Fi works normally, but at distances close to the router. In general-works well, more than enough for household needs! I recommend it, the picture is very clear, for money it is the best!!!
Excellent, above expectations, it easily connects with wifi, bluetooth, it has good applications and you can download more, compatible with my samsung smartphone. Recommended!!
It's great, I 've already bought several, as well as to improve the image in configuration mode for developers. Enter on Nois, click several times on OK that will activate. Then just get into settings, screen and sound.
To tell you the truth is an excellent product quality Price. The delivery was fast in 10 days.
arrived in a good condition, I'll review again when i try it
Projector of Garno packing. Pratsyu. Can send a video/Photo via HDMI, read a flash drive Avi T MP4. May Android system. I Netflix for Ukrainians: requiring whistlehood to the country among the nalestuvannya. A puffy fan, through the yakshchi at the village of whispers, then it is sensitive. Reba pidʼednuvati Bluetooth column. Compact, you can get around with your handbags.
Arrived long before the estimated time, a little mistreated the box but the product in excellent condition, easy use and a good image, waiting for how it works with the days. Very happy with the purchase
Positive points: good image, very acceptable resolution for a projector, has Android, so you can download several streaming apps, IPTV and everything. The negative point is the sound, whoever is going to use, there must be a soundbar, an Alexa, something like that
I will see the store after the unit! --- Arna yakiste, I have a decilka of moments with a playlet all go! Arne akisty is decorated, detailed!!!!!
Great for its price (48€). Android OS with google play (Netflix, Kodi, YT, etc). Auto correction is a great feature. Great at night, not usable during daylight :). The speaker is equal to good phone speakers.
Great enjoyed more. Came before the delivery time. Wonderful surpassed my expectations because the product is very good
It took me a little more than two weeks but it was worth it super charm
Well, the TV projector can not be used. take it on the road, Chee, wet, in the evening outside the house, you will betray. in the darkness, on the life of the city, I will show it to me. At universities, trishki rosmito, ale is not critical. Guchnishness is weak, ale without any problems, a blutus column. WiFi without problems. with prashoma vimknenni stovilus Pz. In the nayuvannya, I can vibrati Ukrainska mova, here I am not there. The Anglish is out. Making vibrati Katsapsku. YouTube, yoytv(megogo) to do good and shvidko. I have a Chrome browser, do not chop it up. The remote control is special when directly aimed at the projector. The button lending to the cursor. Chrome cast nemayou, ale microcast for broadcasting on the phone. positive enemies. In favor $50