SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For your money-an excellent case.
Nice case. And the price is great. Absolutely everything is compatible. All connectors match.
************************************ ************************************ ************************************ Very satisfied with the product such whats I arrived ************************************ ************************************ recommend ************************************
Excellent quality and accurate measure. Beautiful color.
Cover, quality is good. But I personally thought to be the best look on your phone. But this is my problem. Plus cover, it is very nice hands. Matt. The phone XR sits perfectly.
Case come quickly for 15 days, as normal
COMPLIANT TO description the key side sound ok laugh a redire store serious help as it can
Little took before dotarło because of good month. Ordered in March and doszlo 11.05. But cool image
Product very good and without any imperfection, taking pictures with flash, does not generate rare flashes. It arrived in Peru in less than 1 month very well packed. I recommend the store, I think I will order other products from this store!
A good cover, sat like a poured, protective glass does not interfere and most importantly there is a edge on the front edge that does not allow you to scratch the screen so quickly. In Moscow for 2 weeks
Cool case. On the sides is non-slip to hold in the hand, and the back side is matte, translucent-allows you to put the phone in your pocket without torment.
good quality, smooth to hold with good grip. not too flexible, hence better fit.
The cover is cool, I take such not for the first time. Well sit, pleasant to the touch.
Everything is very good. All as in the description. Thanks store
Very high quality cover. I liked. I recommend. thanks to the store.
Delivery about a month. The cover is cool to the touch, the buttons are pressed perfectly. I recommend to buy.
For this money the best and did not expect. I got a bug defective. If you do not pay attention to such trifles, then a completely normal cover
Arrived to Slovakia (EU) in 2/3 weeks. Excellent quality. Fitst the phone well, cameras are protected. Buttons are easy to press. Seller recommended. Thank you.
The cover came as in the photos of the store, really liked. There is a small jamb on the inner wall, which is transparent, respectively, if you look closely, then you can see a small abrasion, but not critical. Buttons are pressed conveniently, the side above the screen is present, the camera closes perfectly and the cover does not affect the shooting process even with the flash. Also, the cover is light, does not weight the phone.
The case came for such a price quality excellent camera unit protects well also very well pressed buttons before that was a case with buttons were problems and this is what I need to recommend