SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Duge cool bear. Original, you can Brothers without wagans. I went to the appes of logicecha, everything is OK. I did it with a box, but I was packed with a garnet. I went three times before Kiev. And brothers are cheaper here, we have it. Berit, don't regret it!
Sent on the day of the order, arrived in good packaging, almost no mint, the current corners, did not open. Satisfied with the order.
The mouse is new. Party for Asian market. Came in box, complete set. By the mouse itself: Nice in the hand, very quiet. on the linuk with the solar started instantly. After reviews and reviews expected to be larger. I would even say that it is compact. For photo comparison with g304. General impressions-the mouse is good, but overprimed. Thanks to the store for packing and sending quickly. Delivery to Saratov took a little less than a month.
Excellent wireless mouse. A little heavy compared to others, there is no weight regulator. Clear presses, speed is adjusted through the app. The button above the wheel unexpectedly changes the scroll mode of the wheel (with or without a ratchet). The wheel is very easy to scroll. The whistle is well hidden at the top of the box, not immediately opening it from below. Recently, the brush often hurts, took it as ergonomic. I liked the mouse very much. Thank you!
Delivered in 2 weeks. Mouse super. Original, no defects found. Seller recommend
This mouse is insane!!! Already had many expensive mice but this exceeded!!! The product arrived fast and recommend the store
Original mouse, arrived very fast. The mouse. Works perfectly with the Logitech adapter I ever had, and was perfectly recognized by software. Makes a nice pair with the keyboard the same line. The only problem is if used with the format
Product arrived earlier than expected. Original. Carefully packed. Very good.
MX Master 3s. Everything came in excellent condition, the parcel is packed well, the mouse is the original. Connected to Logi options without problems. I recommend to buy!
The parcel was received, it was a Week 3. it was printed in an air bumper, there was no damage. Complete set. Until I used it, tactile is very pleasant, it is convenient, there is a button in the wing. Went out somewhere 5300 with delivery.
100% Original product, checked on Logitech website 1 year online hardware warranty. Bluetooth connectivity is awesome with my Mac… Very well packed by the store and Received in 17 days. Everything works perfect. Highly recommended
The wireless mouse is very good but found the connection a little flaw, believe that to anyone go use via Bluetooth has a better performance
Product 100% original… very fast, arrived within 10 days and not taxed.