SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in 3 tizhna, Nadine pakuvannya. The bear is original, the fool is twisted, the temple is like material. Stable link in order. Bluetooth without trying. Dear stores!
Mouse is original and works perfectly. Recommend!
Fast delivery, well before the original time. Packed well-it came safe and sound. The original mouse, connects via the radio channel automatically, immediately offers to download the company by, through which you can configure all the keys. Fits comfortably in the hand, the magnetic wheel and the side wheel are just a dump of everything.
Received with thanks and fast delivery also this is third time order. Thank you store for Genuine quality
Mouse super. For a long time he could not persuade himself to buy one. But now I do not regret, it is very convenient for work. The mouse itself is original, it is connected to the application, by whistle and Bluetooth too, the gestures are adjusted. The series on the box and the mouse are different, but it is clear that no one opened the box before me, the factory seals were in place. Was packed in an air bag, that is, very well.
Original
Top mouse! But I will say this, I fully studied it before buying it and touched it live, so I knew what I was taking. If you doubt whether it is worth its money, it is better not to take it, full of wireless mice without additional functions like this one.
Everything is super, delivered quickly, packed well, everything is included, she immediately connected to the computer, when installing the drivers, the serial number was determined on her own. Very happy to buy
For work, it holds the charge well
Just an excellent appliance very smooth to setup and scroll. Great long waiting replacement for a mouse of the same vendor. Supplier very much recommended, appreciate its delivery company choice.
Great mouse, good replacement of my old G5. The delivery is relatively fast.
Everything, Ka described in the characteristics. Additionally packed from possible external defects and rags. I recommend it.
original Logitech mx master 3. Arrived in time and was well packed. install Logitech software for customisation. highly recommended product for professionals
The mouse is really good. Very comfortable. The appearance was very pleased, I expected less. When received, the goods were packed securely. No external damage. I'm very happy with the poop!)
Great mouse. I didn't see it better for work. It's definitely Worth The Money. I recommend it. A plus to ergonomics, materials and autonomy this time gave a quiet click. The mouse is connected and does not lose the signal. Took for laptop to MX keys. The best solution for work. PS If you think to play games, better look towards g502hero. It is cheaper, the quality is also on top. Do not gently charge.
Worthy mouse, delivered a whole, packed with a very, very good conscience)
I take it not for the first time, there are no problems with the product, last time the corner of the box was slightly covered up, nothing serious, now and with this no problem. The mouse is convenient, especially like the ability to switch the wheel modes by pressing the button on top. Delivery to St. Petersburg 3 weeks, faster than expected.
Received in good condition, the product is 100% original, not yet well test.
Goods of good quality, рекамендую
Perfect mouse, quiet keys, when connected, immediately suggests setting your native one for setting up. Reached Moscow in 14 days, despite the New Year's days, tracked all the way. Recommend mouse and store.
A magnificent mouse, fell in love with a wheel with free power, it is rather an even more aesthetic feature, but sometimes the scroll itself simplifies. The grip is nice, you get used to the shape very quickly. Switching between devices works instantly. 3s is practically silent, I thought I would miss the clicks, but as it turned out not) Software functionality is crazy, half of the functions would be good to remember first) At first, the software wrote that the mouse did not work out, but after it got changed, I saw it in the list. The ability to customize gestures and binds for different applications is very suitable, it is convenient to adjust the sense. It is better to turn off the wheel smooth scrolling, it may not work very stable, more convenient than standard. Sorry only the flow has nothing to try, there is only one PC. Such a box has been vacuum packed, small and nice, the box is in perfect condition. In fact, a quality product and worth the money.
The mouse is great, quiet. Windows automatically sets on.
Original product, it was shipped the first business day after purchase. Arrived super fast. Super well packed, no damage in the box. Everything working perfectly well. About the mouse itself has nothing to talk about, it is the top quality of the Logitech.
The product was very well packed, even the box is not wrinkled, the computer is connected without problems, it works
The product is truly original, the store is very supportive and fast responsive. If you are searching to purchase MX Master 3S I genuinely recommend the seller. It arrives 10 days before the expected date.