SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came without damage in three weeks
Everything came whole, mouse original, the program options + was identified. Who buys the receiver, keep in mind that it has a Bolt receiver, and paired with the MX keys keyboard one receiver will not work, because it will not work. By Bluetooth everything works fine. And so everything works, the buttons are really silent, they feel very good, compared with MX Master 2S
Great supplier.
With the store did not communicate, the goods sent quite quickly. But the mouse went very long, consider exactly 2 months. Already thought that somewhere was stolen, but still came. Further user experience Mac. The mouse itself is top! The sound of clicks is silent, in the hand is cool. I before this magic mouse yuzal, this is definitely more convenient and more accurate works. Gestures can be emulated so that it looks like an Apple mouse. On the poppy did not immediately start as it should, downloaded the wrong software, it turns out. Swing Logi options plus, it all works as it should. From myself I still recommend MOS for a smooth roll
At first it was unusual, then it was more convenient than the old one. The mouse is fire. Firewood for win 10.
I came quickly. Packed perfectly! All the whole-I use it with pleasure. Made for Chinese market. Works in Russia as well as a local mouse.
In principle, norms, a little heavy with unaccustomed and for a big hand probably would need more, but in a couple of days almost got used to it already.
Unrealistically long delivery-to Moscow in 48 days! However, this mouse fully justifies such a long wait. At the moment, this is almost the only way to buy MX Master 3s in Russia. The mouse is perfectly combined with Apple technology: Thanks to the presence of side wheels, horizontal scroll is possible as on Magic Mouse. Although the most important feature of the MX Master is the main "floating" wheels with incredible tactile impact and the possibility of "infinite" modest. The main keys themselves are absolutely silent and very gently pressed.
Warning! Not original mouse pad! Poor Print quality! Attention! The mat is not original, disappointed. The quality of the print is in the dump, the image is blurry. Don't overpay. The color of the mouse 3s is not white, but rather closer to light gray. Somewhere 0xf5f5f5 instead of 0xffffff, if you know what I mean. The mouse itself is the original, offered to install software when connecting the adapter. For now, all the rules. Keep in mind that for more part the price of the mouse consists of the price of the device + software. The price of the device I would give tysch 5-6, 3 more cosars paid for the software. Without software, you can buy an analog-Rapoo mt750s, 4 years successfully used, in the form even a little more convenient will be (from the minuses-the plastic will will
Excellent
One of the most convenient mice lies perfectly in my big hand. The hand does not get tired after a whole day of work. Very quiet buttons and pleasant when pressed. On the first day I pressed the buttons just to lubricate. Excellent average scroll wheel, metal, very clear, and if necessary turns into a flywheel and allows you to quickly scroll a huge number of lines. Now the cons. As for the side wheel, unfortunately it does not work in all programs with horizontal scroll and sometimes lack its speed, despite the maximum set value. Strange, but in this mouse there is no tilt of the middle wheel to the left and in the right. In my old Logitech MX Anywhere 2S there is a wheel tilt function and it is very convenient. Ordered August 28 from China, delivered to Ryazan on September 16. Delivery is excellent, no questions. I ordered a rug with a rug L fine pad, unfortunately the mat is not original, but the picture shows the original one, only because of this I will put 4 stars.
The mouse is just a bomb, drove 3 weeks to Moscow
The mouse is wonderful, I like it very much. Many functions, flexibly adjusted to any program. Conveniently lies in the hand. There was a delay in delivery for more than a week.
Very good!
A cool mouse with a cool rug in the kit. At me, when pairing by Bluetooth with PC glitchil, but through USB adapter logibolt works wonderful. Thank you store. I recommend a mouse and a seller.
Cool Mouse, everything is clear. Very comfortable and functional. Works well
The mouse works wonderfully through a new Logi Bolt receiver. The build quality is excellent. Original but designed for Chinese market. Accordingly, all inscriptions are in Chinese. In comparison with the previous model, the keys work quietly. Packed well. It came about a month before the MSC. Of the shortcomings: the store sent the parcel for a very long time (perhaps it was caused by the June sale).