SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store quickly sent the order. Packed was also reliable. The keyboard itself is wonderful. At first I doubted that I had taken it, not the native appleovsky, but how I began to use it in work, all doubts fell off. And most importantly-ANSI layout
The keyboard is great. Russian stickers ordered in advance. Ordered for 11.11 came in almost a month.
The keyboard is original and completely new. Came discharged, but with the help of a wire quickly charged and began to use. Feels like the best keyboard I had
Packaging is awesome) as if the safe was opened, and there is gold. Chic keyboard, soft keys. Impeccable pressing, fingers are satisfied. Silent. USB adapter is. Came charged, this is a plus. I advise the store, it came even earlier. We are happy)
The goods came safely and safely, fully consistent with the description. I'm happy with the purchase, I recommend the store
Keyboard top, I write with it now review. To date, apparently one of the best low-profile scissor keyboards, if not the best. Like previous speakers, I took here because of the usual ANSI layout with long left cipher and enter. I advise you to immediately make laser engraving of Russian letters for convenience. Prior to that, he sat on a4tech kv-300h for several years until he poured her tea. The build quality of MX keys is certainly higher, nothing crispy and does not rattle, long keys do not snap and do not nap. According to tactile sensations, the keyboard is closer to the laptop, printing is more convenient and more pleasant, although from kv-300h, too, only the most pleasant impressions remained. (F1-F4, f5-f8, f9-f12 and useless keys for switching between devices on the screen). For this, designers need to take their hands off. In the rest everything is fine, 10 out of 10.
Top amazing keyboard. Keys only with English letters. But the usual shift and enter. The move of the keys, the coating and everything else above all called.
Exactly what I wanted and couldn't find in European stores. The international layout with the enter (return) small key. Although it was not perfect in the outside box, the inside one had no traits of damage. Would buy again. Came almost 2 weeks before the expected (11 days earlier)
Probably one of the best keyboards I used. All the original, although without a Russian layout, but without an ugly enter as in Russian stores. The store quickly sent and packed well
Very quickly sent, and quickly reached DPD. The goods were perfectly packed. Thank you store. Nice keyboard. Took here because of ANSI layout.