SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mouse Topchik is very happy with the purchase, I'm not sure about the price it seems to me a lot, okay And the mouse is just a gift of Destiny, perfect
In general, the mouse is interesting, I thought I would get used to the girth after 12 years of use g700. Sobsnya ergonomics norms, let's see how many Dublin will appear. The store almost sent an order for two weeks, it came to Moscow a month after placing an order.
Excellent mouse! long shipment. so I recommend to buy
Original. quality is excellent. Immediately order contacts, native Dublin begin.
Unfortunately, the package was opened somewhere on the way. And instead of the mouse, I got a liquid soap worth 200 rubles. There are no complaints to the store, he sent everything as expected. The weight of the parcel by the way did not change by gram (the thief was so experienced that he picked up the mass of grams in grams). Wear that person all his life boots two sizes smaller) Opened dispute and support by AliExpress returned money. Be sure to remove the unpacking of the parcel on the video, so that you can see the postal sticker. All good.
The goods went for more than a month. The store is sociable. Mouse original. The board is displayed correctly.
Excellent product, I demand a little over a month, but totally satisfied
Very good, original, not taxed in 20 days was in my home already
Top product. Am super satisfied and exactly as the pictures.
Excellent product, well packed, original and new.
Last month, the original. The Easy debugging legs, so as not to cling mat, is the same and the 502-й.
Really top, matches the original I recommend
Original product, came sealed all right, super recommend buying, A great Wireless Mouse for those who like raise the level of gameplay!
Original hight quality product, well packed, box came no wrinkled, excellent store, the cable shaft is a normal rubberized cable without fabric