SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The keyboard works correctly! Battery is discharged only by 50% within a month after first charge. Connections work for three devices without lags. There are no russian symbols here, but I remember their location, so it is not a problem for me. The wheel helps me in my work, but I would like to have more features for him that Logitech company can provide. And it's cool that the store delivered the parcel by EMS mail in Russia. Thanks!
A keyboard just perfect, with many options settings, very soft and quiet typing. Unfortunately was taxed House in 144 real. But still very worth it.
The keyboard and mouse came original, even put a Razer mat as a gift. The biggest minus was in delivery, it is the longest delivery in recent years, I received the goods one month later and 6 days after the specified extreme delivery date, in the amount of waited of of
Perfection summarized in a product
Ordered 21.07, came 6.08. Keyboard bomb. I bought it as a gift. Immediately made a laser engraving of Russian letters for 1000 rubles. It looks great, it's pleasant to the touch, the wheels perfectly adopt different functions in adobov programs. This is the lowest price. I bought for 7.800. The fact that I was looking at Yandex. market or savings market-the minimum price 10.000, if I'm lucky to get to the share, and so on average from 13 K. So I definitely recommend both the goods and the store! The gift really liked and is used at work!)
The package arrived crushed, they could improve protection. Therefore the keyboard brings a small scratch but works well
The keyboard is excellent comfort, awesome so. However the Bluetooth connection is not stable, is off the BT with frequency. This part has bothered. Hopefully a new firmware fix it
It came pretty quickly. packed well. Branded keyboard. Until I included, I will complement the review later. By the way, notice that shift here is longer than on the Russian version. That's why I took it in China. It is strange that in Russia shift is short. Although the keyboard is designed for designers. immediately order a silicone case for the buttons, and Russian letters I advise you to make a laser. In Moscow I know exactly there is such a service. How to start working on it-I'll describe my feelings!
Came sealed box. Thin, beautiful, premium. Facing enthusiasts and for those seeking productivity. Various features. Excellent. No fees. Time lodging-27 days in Rio capital.
Good Product
Excellent original product very satisfied
Very good furniture product, T like much still testing But until today foremost well many thanks!
Don't like mechanics. Kraft-one of the best клав. Took it instead of razor cynoza backlit. Used more to макбуковским keys and magic.
Thank you very much