Product Details

1. Excellent IPX8 waterproof performance

2. Built-in 8GB memory: you can listen without connecting to a mobile phone and store 1500 songs.

3. The sound quality has been improved, and the bone conduction sound quality has been optimized, bringing a different stereo listening experience.

4. Hygiene: Bone conduction earphones do not enter the ears, which is very helpful for maintaining the internal hygiene of the ears.

5. Bone conduction opens both ears, ensuring the possibility of using headphones in dangerous situations. Open both ears, you can also notice the changes in the surrounding environment while using the earphones, making it safer to use.

Maintenance and cleaning of earphones

1. If you do not use the headset for a long time, please charge it at least once a month.

2. Keep the product away from fire, heat, freezing sources, chemicals, and strictly forbid violence impact to disassemble and squeeze products.

3. After each exercise, please wipe off the water on the surface of the earphones and clean them up in time to prevent corrosion by sweat and salt water.

4. Please use the original dedicated data cable to charge or transfer data. Non-dedicated data cables may damage the headset.

5. The headset strictly complies with the system operating requirements. Firstly remove the hardware safely, and then unplug it from the computer, otherwise it will easily cause irreparable damage to the memory.

6. This headset is suitable for fresh water, pool water, tap water, and sweat, but not for other liquids other than the above.

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews

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P***v

3 Aug 2022

Headphones came well packed. They work normally, although a little quiet. But this is the features of headphones with bone conduction.

A***s

25 Jul 2022

Solid plastic and material, fits well in the head, the only problem that bothers me is that the volume is too low so mostly I can't hear it if the environment is too noisy, unfortunately I can barely use it during the day because of the noises around. I haven't used the mp3 mode yet, I'm finding it hard to follow the instructions in the manual, there should be more than one control button. Personally The only great way I found to use it was during sleep listening to calming sounds, it leaves the ears free to listen to the alarm clock and relaxes the mind before sleep.