SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store is very honest, I received the goods with a problem in the battery, but it solved the problem I recommend the seller and I will buy another drone soon. You can buy without fear because this seller solves every problem and the goods despite my problem is of great qualit.
Came in nice and clean and not damaged ! I love it!
Received the goods, the packaging is very good, there is a delivery bag, just like it, the drone is very stable, worth buying.
I really did not expect such a good effect, after receiving the goods in the indoor test flight immediately, feeling very stable, sensitive control, easy to operate, so that you can teach children to play, children will be very happy.
It's a very good drone, it's very durable, the customer service is very good, the battery life is very good.
This price is the entry level, or good for beginners, customer service is also good, patient.
Great store, well packed and quality drone!! I always buy with him and I will keep buying.
Best drone guys, the store delivers what it promises, great store, I am very pleased with this drone, very stable, the return to home works very well.
As a novice, this aircraft is easy to operate, very suitable for entry flying stability is very good, pixel is relatively clear this price is good, cost-effective.
The drone is really good, our whole family likes it very much. Everyone is rushing to play. Thanks for the joy brought by the merchant.
The product is very good, when I operated it, it didn't make me feel that this mini drone was bad, but it was quite good, and it also looked very cool. Cool , charming appearance, OMG! I really like it so much, I believe you will like it when you get the real thing, recommend buying it, recommend the store.
This toy drone is so much fun to fly! It's very lightweight and easy to control, even for beginners. The camera is great, and I love taking it out to the park to capture some amazing footage. It's very affordable, and the battery life is good. I would definitely recommend this drone to anyone who wants to try out flying drones.
This is the best toy drone I've ever owned! The design is sleek and cool, and the flight performance is outstanding. I can fly it indoors or outdoors, and it's always easy to control. The camera is fantastic, and I love that I can share my photos and videos with my friends on social media. This drone is worth every penny.
This drone is fantastic. It is very easy to use and understand. The controller is perfectly suited to the hand and both the controller and the drone are very durable. I am very happy with this item and for the price you will not find a better option.
This toy drone is a good product. It has a strong sense of design, is easy to operate, and is reasonably priced.If you are looking for an affordable toy drone, I would recommend this product.