SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
package came a bit damaged, but the drone looks not damaged. Haven't tried yet. waiting for better weather
I found it a little difficult to operate, as I am still learning. Very good toy!
This is suitable for both adults and children. The operation is relatively simple, the storage is convenient and fast, and the failure rate is relatively low. The original bought one broke after being dropped a few times. There is a protective frame to alleviate the risk of breaking.
Flying very high and far away, I went outside for a test flight as soon as I received the drone. It's perfect. After fumbling, the plane can smoothly fly according to my instructions. The flight is very stable. The shooting is still in the process of fumbling. The packaging is also very strict. The customer service will answer all questions.
I like its appearance very much, it is light, delicate, the size of a palm, it flies quite high, and it is very stable
I like the color very much, the drone looks delicate, and the flight experience hall is also great.
The drone is small and light, about the size of my hand, and it flies stably. I like it very much.
Novices feel that it is quite good, and the power is very strong. During the test, there was wind, and I was afraid that I would not be able to fly back, but to my surprise, the wind resistance is really good.
The stability is very good when flying, even beginners can easily use it.Recommended purchase
The flight stability of this toy drone is really good! I just can't believe how smooth it stays in the air and is so easy to control even for a novice. Indoors or outdoors, it flies solidly and captures photos and videos great! It is the most stable toy drone I have ever seen, and I strongly recommend it to everyone
Finally found the perfect drone! Its flight stability is really nothing to say, it can easily cope with various wind speeds, and there is almost no tremor during flight. Shooting landscapes and recording beautiful moments has become so simple, and the picture is smooth and natural, which is amazing
The operation of the drone is simple, and the flight is still very stable even in the case of a little wind. Praise
This drone is very good, the child likes it very much, the quality is guaranteed, it is recommended
I am very satisfied with the stability of this drone, it can fly indoors and outdoors
This toy drone is perfect for kids and adults alike. It's very durable and can take a few bumps and crashes without breaking. The battery life is good, and I love that it has a camera for taking pictures and videos. I would definitely recommend this drone to anyone who wants to have some fun and capture great memories.
Goods received, results as described, very satisfied.
The product was received, the quality looked exactly as described, and the children loved it. It was worth the money, and the operation was simple and easy to use.
The first time I touched this drone, the model design was beautiful, the operation was simple, and the operation was easy according to the instructions. In a short time, I could basically operate it. Good customer service attitude, patient answer, very satisfied.
The drone arrived right on the delivery time tested and approved I made flights I took photos and videos.
Thanks to the careful packaging, I got the drone I was looking forward to.
Item received. Physical item is basically as described. Drone small and exquisite, beautiful appearance, easy to operate, the price is good for beginners, the aircraft is relatively fall resistant.
Reliable store. good drone for beginners. I advise you to take a set with three batteries.it was a lot of fun.
The store protected the package with a very good package. When it came to me, the drone inside was intact, but I haven't tested the flight yet. After the test, I will add a comment.
Arrived 2 days before the estimated date. In good condition. Not tried yet. But I don't think there will be a problem. Thanks to the store and thank you Aliexpress.
Arrived before the deadline in perfect condition excellent store I highly recommend.