SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Quickly arrived, well packed. Very compact router. While I turned on just for the test, it works, Russian is on the menu.
Like
The goods arrived, before Almaty 1 month went, all as in the picture, everything works, with the settings to understand, I think and you can enjoy, altel works.
Delivery to RB month. Thank you very much to the store for reducing the price on the box everything works fine. There is a change of Imai in this version. The operator life works norms. Until they checked 400 meters)) the apartment in 43 square meters. Works fine, although the walls are thick. If something is wrong, I'll add a review.
Hi, buy the product and it worked for me. Here in Chile I had to register the IMEI of the team to the telephone BD so that I would not be blocked by the device but it is an easy procedure (multibanda.cl) Let's hope I last the team. I recommend
Perfect modem, fulfilling the role.
Wonderful product but what I think you should improve it is changing the option of changing for a type mobile charger because there would use when no light using the portable charger
Impressed with the quality of product. Work perfectly here in Brazil. will buy more 2.
Доставка до Рязани 10 дней, трек код отслеживался. Упакован в картонную коробку. Отличный роутер, без заморочек. Вставили симку от Мегафона, купленную также на Али и интернет работает. Брали в деревню рязанской области. Вокруг лес, до ближайшей вышки Мегафон 10 км. Установили на 1 этаж, зона покрытия составляет 20 соток, вокруг. Очень круто. Скорость интернета нормальная, полазить в инете и фильмы посмотреть достаточно. Пароль указан снизу роутера и в инструкции. Кабель короткий. Рекомендую товар и продавца.
In general, I was satisfied. In Kazakhstan came for record 19 days. On the SIM card, the body 2 earned without settings, but pulled 20 MBT/s while on the phone 50 MBT/s. He began to show stable 40-50 MBT/s in the settings. Expected a little more. I was satisfied, I definitely recommend the store