SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice watch. Only from the post office. Look at how to work
Buy the version Spainish, how bad it was not the version waterproof :( Very easy to operate, install sim card (Wom company) and had signal immediately, turn down the application and programe the time and date without problems, my son didn't like at all the ring of notice of call, But good… It can call when this at school, send Audio or courier of text. The LBS is not much, if you want to locate to thy son purchase another with GPS. Las pictures that sack, come to my phone without problems, in low quality, But in colors jajaj The audio Remote also good… Overall I am satisfied with the purchase. Thanks x the gift stickers (I came from Bob Sponge)
Come, it works, even present in the form of English. Baby is very happy, good budget option, recommend.
Kursk went a little over 2 months... But came after turning on the dispute, then dispute withdrew and all ускорилось watch somehow monitor scratched, but there is a protective film.
Thank you very much l love it. You send it very fast thank you for the present .
Many thanks esَ very nice like photo Falta test
The watch is very exquisite, the workmanship is great, looks very fashionable, and is highly praised by five stars
Watch well packed, came within a month. Product recommend. Flawlessly.
Beautiful! Works nicely, arrived super fast very happy with the product!
Like the photographs, the only bad thing is the protection Mica included, it's not the exact size. You should trim some of the corners before you place it. The screen reacts well when delineating and selecting options. I'm satisfied, there was no need to talk to the store all in order. The only thing that's not proven is the sim card, I don't know if in my country (Mexico) it's still enabled the 2g network, I'll expand my opinion later. Thank you very much seller.
Product looks just like on the picture must be the only still try it out
Wonderful. My daughter is super felizzzzzzz. Excellent store. It came super fast. And with an additional gift. Thanks. Recommended
I have 2 watches at 20.01 ordered and the 3.02 would be the at me (Germany) arrived. With the delivery time also very satisfied. The watches are also healing arrived, everything looks as good looking. To quality can only later what say. But the store/in is very friendly and reply also quick to further inquiry
For such money you can take)) in Ukraine there was a parcel for three weeks.
Used week מאד satisfied. I had a couple of questions והמוכר was מאד nice וענה hand watch little big but still מאד cute girls and my real joys
Chic watches. Better than I thought. I took a child for 8 years, they really keep the SIM card connected, you can talk perfectly. Super, not buy
Thank you very much for the product and the delivery time very satisfied and the children are very happy good continuation
I got my watch. Seller recommend, product as in the photo! Thank you!!!
Shipping and delivery is fast. As a gift put stickers thank you