SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The description is exact to what you get, everything very very packed, everything works perfect
I bought the keyboard 18/06 day and it arrived today 28/06... super fast and on-time delivery! The keyboard is wonderful! Beautiful well, it works, lighting to the extent! The very good red switches, not so noisy and very smooth in typing. I will use on MacBook M1 and PC Gamer for gaming! Very good!!
Original, and fast delivery.
Awesome! I love this keyboard. Highly recommended. It is all what you want in a mechanical keyboard..
Very good, I liked more, I recommend
Discreet keyboard, easy for locomotion and very comfortable typing, great for working with programming.
Arrived very fast! Came with a small dent in the box, but did not affect the product. Excellent keyboard. I just found the sound of the Click very low, I thought it was louder by no blue switch, but that's okay.
Fast shipping, arrived very fast. For now I haven't had any news that it has been taxed. Product very well packed, it gave pleasure to open the box and pick up the product. Great quality and in perfect condition. Nothing to complain about.
Fast delivery, really cool keyboard. comes in a solid packaging. happy with the choice
Great product I loved
Amazing keyboard, very comfortable, quiet and soft at the keyboard.
Really nice keyboard and fast shipping
Very good!!! Perfect!!! I loved it!!!!
Good quality product but the optical buttons are so sensitive, it may take a while to get used to it.
High quality product, I'm too fond! Very well packed, all as per the announcement. The seller sent the product very fast and it only took 10 days to arrive in Brasilia.
Excellent keyboard and flawless packing. I really appreciate very quick delivery. I received a month earlier. The order was showing 4th March but I received on 4th February.
Fast delivery and regarding the product look good for me, and working well.
Excellent keyboard, arrived in 11 calendar days, top of more, highly recommend!
Amazing keyboard! Delivers on what you promise. I bought the red switch it is quiet and has little tactile return. If you wish a silent keyboard buy either a red or a brown. Both are good