SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item arrived in 20 days: fast shipment also considering that oramai from China with AliExpress don't arrive almost nothing. Conform to the description. It has all the features described (obstacle avoidance, photos, etc.). Of course with poor quality but for its price is fine as well. For flying it takes a bit of experience that is not very stable. The radio controls is quite complicated and with directions in Chinese. Outdoor is a challenge to succeed in governarlo but is its beautiful. Time of flight to the limit of 10 minutes, even less with new batteries. I had the previous model, the P8 Pro, and before you break (a large electric wire as a hair) batteries grandpa newest couldn't more even do arise from the ground. Are the weak point of the AR. drone
fast shipping
Drone top only did not match how to turn on the sensor well ok. there were problems with delivery but it's to me in the country. Arrived in 10 days. I advise everyone.
The drone is grate, powerful battery, nice look. and much I could I say after flying the drone.
The best for such a great price
Like the description and well binito arrived fast, now lack only test
Perfecto
Drone r aquilo promised no announcement to start no world two drones tá bom demais
The product delivered follows the description and the store was quick to send the same. Did request 22/08 and received the same 13/09. 5 stars.
Received all as promised .. Well packed and in perfect condition. Already tested and everything works as promised.
recently received this. Haven't tried it yet. ordered thd orange version. Looks great and i like it. Seller is very helpful with great communication. Arrived 13 days faster than anticipated. Will ipdate when i fly it.
I'm feeling very good delivery to New Zealand everything looks fine very happy with the price have not flown it yet I'm sure it will be fine
Arrived in 14 calendar days, the drone is good, flies, battery lasts 9 Half Minutes and sensors anti-collision really work (I tested and They stop the drone case has something in front) worth the price that costs, is a good drone not professional but to play is good Too
The packaging is awesome. The drone looks a lot better than I expected.
He works very well my son he will be happy for his birthday thank you
Drone shopping but, come with front facing camera not working, the store refund me euro 15.00, communicative, entirely correct, ok, thanks
Much better than I expected, I recommend
Drone very good. The store is very good at communicating.
Good thing worth buying