SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Joyroom Magnetic Case For iPhone 13 12 Pro Max Transparent Cover For iPhone 13 Pro Max Case Wireless Charger Magnet Back Cover
Cases arrived in good condition. I am satisfied with the purchase. Just hoping they don't turn yellow as advertised.
The design is neat, and the product is faithful to the protective role. I didn't compare the magnetic magnetic properties compared to genuine products, but when I put it on the Maxsafe charger, it doesn't seem to be self-sufficient. I am satisfied.
Juge yakisny chokhol. Duge Shvidka delivery, yak death of a Muscovite in Ukraine. Recommend!!!
As described and works well with my magnetic phone holder.
Excellent, good case, on iPhone 13 Pro Max all holes match. Pleasant to the touch, in the hands does not slip.
The packaging is a little damaged, but I don't care because the goods are good. For the price, the goods are very good. I am satisfied.
I got very fast great finish very fast to Mexico
Love the cases from this store. Do not scratch, do not yellow. This time ordered with a magnet. The case is quality and the magnet is strong. I am satisfied with the purchase
The box is not mint, you can be a gift! Very beautiful and quality case! I like the original more, but the original has an open bottom, but for me this is a huge minus! Charges, the magnet looks cool. The delivery is faster than the time! Did not communicate with the store
Order delivered quickly, nine days and phone protected. Great protection! The package case is reliable, you can see it in the photo. I recommend the product and responsible store.
The box arrived perfect and in 12 days. The material looks strong, happy with the purchase.
Is good quality. Behind is hard so any dust to will scratch the phone, recommend put a film before
Came to Ukraine, volincka region for 26 dnev. 12th zamovleny in one delivery. Locking up at 11.11. Chohol Z the rest of the plate, Tobo won't be a svidko. Ale is cracked for an hour and an hour of purity of the windows of the south side of the rim, the shield does not scratch the phone. Charging magnite super, e
I paid delivery in 10 days and it took 45 days. a scam. I made a claim to AliExpress and they gave me 0 euros. So over and over, I 've been fooled like an.
The case looks fantastic. The delivery services was very quickly. Only paper box is little bit damaged, but it is not problem. I haven't tried charging yet because the cover is a gift.
Still not tested however due bad service Brazil mails came so… But luckily only spoiled packaging
Thank you. Delivery to Ukraine, do not play around on viyna, Yaku and morale. It's death and death, virodki. Yobani pig dogs. Rosia CE is not a Krajina, TSA Kupa Lane, to visit TI, khto pose politkoyu. Glory to Ukraine!
Fast shipping. Anything did not crumble (as other stores do). The case itself is excellent. I take not the first on different models. Months 6 does not turn yellow, remains as new. Want a good cover for reasonable money-buy here.
Good, convenient, the magnet is clear. The phone looks great with it. Everyone is happy-I'm glad.
Check the box status and check the dog.... I thought it was good that there was no problem in the case, and I handed it over, but when I first checked the box status, it was a real ring. I wanted to burn… Once the case is the best one ever written. It is designed with a frame that can serve as a buffer on the four-sided border.