SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality camera, I recommend
Very top
Arrived in the expected time, I have not yet tested at night, but in the garage it looks good…. Follows the photos
I still have not tested I can evaluate better, it came very fast 8 days and I have not been taxed N I paid dispatch fee
The product I have nothing to complain the cameras are very good just a pity that I came missing a camera in my order
Great for your money. Best offer. And the seller actively prompted me
Good camera very good image
Great camera even in the evening in color.
Second time I buy too good image for the price I recommend!
OK working well!!
I thought it was IP
I haven't tested it yet, apparently it looks good...
I lke it, thank u for your service :-D It took about 10 days to collect the order after payment, and we are satisfied with the performance by testing the device. We recommend it as a security camera in store as a cost-free product.
I have not seen the resolution but until now everything is fine.
I bought 5 The 5 came without the source I bought the sources even so none works a pure deception do not buy that is punctured
Arrived well packed and all right, I haven't installed it yet, but it looks good.
Arrived well before the deadline determined by the seller,
Super fast delivery! Now test.
Very good product
Excellent liked quite, very fast delivery...
Very good cameras package everything ok thank you so much for the seller perfect advice you see clear advice the seller
Are excellent quality cameras I did the test on a have an impressive image quality I made all the connection in network cable with RJ45 Balum connectors both input and output surprised me in the quality of the images The DRV has to be H.265 to work well I can say that it was worth every penny spent hope the seller will continue with the low prices to help in the Brazilians buy many cameras in their store. Thank you friend seller👏👏👏👏👏🏆🏆🏆🏆🏆Super fast delivery 20 days.
great thanks