SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought jbl boombox 2 on the 6th of January upmuntil now on the 10th of February I did not receive my order. No tracking is available. Been sending this company emails enquiry of my order. Guess what nothing is coming right. My email are not responded to
¡Muy satisfecho, para el sonido portátil, ya vale la pena! ¡El volumen es suficiente, si se utiliza para bailar al aire libre, más de una docena de personas son suficientes! En cuanto al tono, el taladro JBl se ajusta a las expectativas. ¡Hermosa apariencia, mano de obra perfecta, es una gran marca!
Ver la portabilidad de JBl, poner en el coche para escuchar el efecto es muy bueno, el sonido de sonido es muy grande, el bajo también es bueno, la correa del hombro es muy cómodo ir a donde se puede llevar, los dos extremos del sonido se moverá con el bajo de la música y se verá muy alto, una buena experiencia de compra
¡Subwoofer four Speaker System ip67 Dust - proof, Water - proof Bluetooth link Sound quality is also good Connection Fast, Good Craft, Black cool, Subwoofer Great to see Movie Play Games very cool worth own!
This portable sound box, high quality pure sound, low thick, appearance is also very good, can go hiking on foot, you can also enjoy the unique charm of music at home, the colleague also bought a connecting effect bar in his home.
The sound quality is very good, especially the performance of the bass, very excellent, even the notebook, a person in the room, a cup of tea, a book, listening to HiFi music in silence, especially comfortable
Compared to many models, he finally bought this war drum 3. Three-frequency balance, voice is clearer, Bass is not exaggerated, but the large volume of movement under impact is not a lack of sense, very satisfied!
Amplifica el sonido hoy, esa barra de sonido gotea, el bajo no es aburrido, el tenor es correcto
The appearance is tall and the office is very elegant! Connected to the computer, satisfied with the sound effect, very convenient and simple to connect to the mobile phone, good use feeling, praise!
I always liked speakers JBL, and they arrived the next day. The packaging is tight and well protected. Open the door. The appearance is beautiful and elegant, the work is very good, the sound quality is very good, and the Low feels great. A portable belt is very easy to use. I like it very much.
Hand without delay after put on the tester will turn on the turn on the sound listening good. Later music little satisfy me. Music is by listening to satisfaction if you would like pig, can't compare.