SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Long battery life, strong bass
The god of war is so amazing that he deserves his reputation
The sound quality is really good. My family likes it very much. Now we can have a better party
I'm very satisfied with this stereo. The price is impeccable
Worth having
I like the bass. I don't want to choose it. I believe JBL
satisfied
Very perfect, very good sound quality Appearance and material: very beautiful appearance, endurance: enough
There's nothing wrong with the sound effect
The quality is excellent. I bought a small one before. Compared with this one, the volume is three times that of the small one. The sound effect is shocking to me. It's worth the money
The bass effect is really good! Very good. I want to buy another stereo
I can't afford to change the car. I need to change the stereo first to make my ears comfortable for a long distance
It has been playing for two consecutive days, and it is still good. Matte black is very high-end, and the overall design is still good. It is a big sound effect: bass yyds. It is very good to watch movies and play games, especially to listen to blues~
The sound quality is much larger than expected. The sound quality is really super good. The bag in Figure 2 was bought by myself. I am very satisfied
Strong endurance, medium volume for more than ten hours, good material and workmanship, outstanding bass effect.
Very satisfied, the sound quality and stereo sound sense are strong, the singing voice is loud and clear, the timbre is very clear, the bass effect is good, and it has its own shock. It is very enjoyable to listen to the song.
Don't worry about appearance and material: Compared with the second generation, it has a more textured sound effect: the bass is very impressive, and I think the contrast 2 has been greatly improved. The triple division effect is very obvious, and compared with Marshall, the price of Ares 3 is very good. The outdoor sound field is very awesome