SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well, satisfied with production and result after use
Thank you for perfect USB flash drive and quick delivery.
it's exactly same as in pic and it's functional.. thanks supplier
All good. Thank you.
Super arrive in good condition remains just to try these long a can before arriving
fast delivery. whitin two weeks it's come, and it's really the same as the described.. truly, it's valuable for the price, and it's very useful for keeping our storage safe and keeping more space on our phones.. thank you.. highly recommended really happy with this product.. I love it..
Better than this
It works well, I like the product a little late shipping but it arrived well.
Excellent I recommend the store arrived early☺️ Thank you
I came to shvidko, I am very ill-satisfied
a quality product from jaster
Such as very nice description
All according to the product description. Recommendable
Is a great product I liked it very much
very good USB in this price, little bit slow but it's okay
Excellent is the second time I ask and they arrive earlier.
i like you friend / and grade job you did/ item working fine
Excellent flash drive, all working, multi-function, for connecting to micro USB and TPC phones
The date of delivery of the Boule for 10 hears has arrived. I have taken the date of delivery of the Boule for 10 hears, and I have taken 15 serpnya .. I am satisfied .. I recommend the store.
good
very good ❤️
It's a super buy️‼️ Fully functional, I work a lot on the cell phone and print, so this memory is perfect for me to consult from the cell phone or pass it on to the PC, I was able to name it, its capacity is 7.48GB, my cell phone recognizes it and exchanges files with the PC and everything correct
Thank You Soooo......Much
it received in good quality.
I'm going to use it for my cell phone photos.