SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very textured earphones, the appearance is also very good, its sound quality is already very good for me, and the battery life is quite good, in short, it is a recommended earphone!
I have bought Jabra headphones before, and I still support this brand. The product is very good, the noise reduction is very good, the sound effect is very good, and the price is reasonable
I am very satisfied with the product after receiving it, the quality is super good! Very textured, the store is also very patient to answer my questions, very satisfied with the shopping experience
Packing is sophisticated and beautiful fox and color is also very good. Currently being used is very good and the sound quality is very good and people's voice is very distinct and table with lower than iPhone wholly unsatisfactory.
After waiting for two days, they finally arrived. As soon as they saw that the express arrived at the post station, they couldn't wait to get it back for audition. I just heard a song. The sound quality is very good.
I was able to evaluate it for a week, but I had a comfortable feeling, and there was no discomfort for a long time. Sound quality effect is good. The navigation capability is consistent with current propaganda, and it does not know what time passes. The appearance is simple and the individual is very cool and not cool Noise reduction function is excellent. In the side hearing function, the next environmental sound becomes large, and it is not used very much personally.
For the first time, the earphone I received with joy. First of all, the appearance design is exquisite and compact, and the noise reduction effect is very good. I have to replace the cochlea according to my own situation for comfort. The endurance is OK. Anyway, I have enough. The overall effect is very good, the call is clear, the touch key is sensitive, and I use it very well at present!
The texture is very good, the logo is beautiful, and I like the appearance very much. It feels really good to use. The sound is clean, clear, full and the bass is thick.
Appearance: very cool. I like it very much
Good sound quality High cost performance, high praise for children
The sound quality is good and the quality is the only appearance is depicted as equally and feeling like in decent product.
Very good earphones. It's really not easy to fall off when you wear them. All aspects of sound quality are online. It's worthy of being a big brand, and the quality is guaranteed