SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cameras were delivered very quickly. Safe and sound. Quickly configured by pointing QR code from the app to the camera. Silent, no voice alert after power outages. The picture quality even with 720 is quite excellent. The only USB connector is not straight, but under 90 °, which does not allow the cord to be placed in different directions. And so great product!
I have several of these cameras to control 3D printers and general house. They work correctly and have good image quality.
Fast delivery, the camera works great. Thanks to the store.
Everything came right Recommend the store Super satisfied
Corresponds well to the product described and to my expectations. I ordered 2 and easy to install.
little loud when rotating...for the money is more than ok....
This arrived quickly to New Zealand and matched the description given. I have not had a chance to set it up but it all arrived undamaged so I can't see how there could be a problem. If all goes well I will probably order more.
Came whole, works, picture quality for 4-, build quality for 5.
Works well.
the best
Good quality and fast delivery.
The camera is good for its money. The picture is good. In night mode worse, but acceptable. The biggest drawback is a very small distance from the camera to the router. 2-3 meters.
well packed, quick delivery, great quality of camera, works exactly as expected
Everything came in time, packed cool-everything is intact :) I recommend
Easy to setup and takes clear footage both during day and night (example of night footage photo included) able to move remotely from app and arrived within postage timeframe to NZ. Very happy with purchase
Cameras work very well have very good resolution I love it! I recommend them! I'll buy more equipment again thank you
It came quickly, for a long long time connected, the picture brakes, but generally suits
The goods came without a flash drive, although I bought with a flash drive for 32 GB.
Great shopping, the camcorder came well protected and functional. The product arrived ahead of schedule
Very fast shipping. Quality products. Serious store to recommend. Thank you.