SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Immediately I want to say that I do not understand those who so overtake the codec l2hc, when as a sound, what with it, which without just a fabulous difference,,, at least with the smartphone Huawei, as well as they have a wonderful noise. Convenient, quality, minuses I can not note, with p40pro work perfectly and without complaints. With smartphones of another brand did not listen, so far, suddenly that I will complement the review.
I do not understand the subtleties of sound. I needed headphones for everyday use. Very pleased.
Took 2 PCs for children, the store quickly sent, respond well to requests and answers questions promptly. Ordered 15.08, in Moscow at the post office was already 03.09. Out of the box were discharged in 0. After the update, the voice information did not become in English, remained Chinese. The sound is good even for not heated, more interesting than Sony mdr-1000x. Huawei is out of competition for sound in comparison with Sony. The noise did not test yet.
Factory film, packed well, without complaints. Color-space
Headphones for the price that bought an excellent one minus do not connect by cable
Ears bomb. We reached Moscow for more than a month
Well, exactly about a month went to Moscow (the transit flight to Hong Kong was fast, then 15 days disappeared from there), in general, was warned by the previous recall. A bit of a broken corner of the box, but not a problem absolutely. Sealed in the factory film, all new, smells also. It is important-I did not immediately want to turn on, I had to put for 15 minutes on charging, then turned on. Super, thanks to the store.
I took gold, I did not regret it. Play with iPhone very well. I have not listened to this level of technique before, so I can safely say that these are the best headphones in which I listened to music
Excellent! For the amount of rostest is controversial, but for this very thing. There is only but. Do not count on the amazing Huawei code if you have worse phones P40. (Nova 8. not supported)
Delivery to Moscow in 20 days. Original. But the headphones themselves did not come in. Hot, uncomfortable. Full-size ears are not mine.
Great headphones! Delivery in 2 weeks. Recommend)
Good headphones. Fit well, sound standards. Design looks reliable. Of chip-the music if you remove the head, putting on and play on. Say the Chinese as cure do not know, but hovers not particularly
Very good headphones. Download the app Huawei and the update. Has the option to increase the bass in application. Earphone owe nothing a Sony Xm2 or AirPods Max that have.
New. Sealed. Chinese version. Were charged in 38%. Everything is connected and works fine. Noise reduction is excellent. Quality sound like it. Safely recommend!
Headphones went more than a month, for unknown reasons, stuck in customs China, and then there was the very long import in Destination Country (about 20-25 days). Well now review by the headphones. Box arrived wrapped double pupyrke, almost perfectly preserved, just a little edge fold. I use earphones phone Huawei P40 Pro, codec l2hc supported, important note before use headphones, they should be reset to factory settings and connect again, customize, then the sound will be бомбический and won't stutter. Squelch works on all 200%, but they almost never use as passive noise isolation is also high, mode of transparency excellent. Charge one hour, charge held by my count more than 24 hours. Conclusion: Cons of: it is impossible to change the ear pads, since they are not removable, no Aux. Advantages of: sound great, sit very convenient, ears do not sweat all write, charge hold 24 + hours, great squelch mode of transparency.
Almost Huawei Samsung Sony than more products of completeness is more level on high build quality is beter then Sony, samsung