SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very helpful in this hot weather for smokers like me 😂
I love it! It helps me in the summer weather now.
Nice quality, built not to break easily. Fan has 5 speed setting and it’s powerful enough to keep you cool. Can recharge it with type C charger.
I just tried it at work today and it works great. Great value and great deal. Exactly as described.
Very good product, arrived 5 days before, comes in a box with your charger and instructions in 12 languages
After taking away, boxes of Booi all deformovans, and so fans of all the boos in the middle of the city, and all the pratsyu, selling can recommend.
The product matches advertisements. I do not like the dual vent design. I find that the single vent on the cheaper portable neck fans have a better airflow that cools better. Nonetheless, this is a good unit.
Wow, just super, I will try my daughter and yakshchi all OK zamovlyu a couple of pieces for a rogini
Good thing in the heat. Saves perfectly ....... I recommend to buy, you will not regret it. The delivery is fast!!!
Delivery of the Bula for 14 days. Fan for 5 shiddons, blow on the top and down, until it is more clear what is good. 300g
I love it! It works with no issues, keeps me cool, and it’s easy to charge!!!!
I wasn't sure if this was a good idea to purchase, but it works great. Strong wind on the 5th setting. It's a bit loud but perfect to use outside while gardening in the hot sun. I am pleased with this neck fan. It was received 10 days after ordering to Canada, which is very fast.
Super device, in + 30 then. The hour of the vikoristannya, or so Shia will not be well-known
The product is just a little! Puge Raja. I will do otherwise headphone, ale so much😂Juge cool thing, Raju all. Uche stylish viglyaday
Arrived very quickly. Keeps your neck nice and cool. Comes with a charging cord. Great value for a low price.
works great and in time for the Heat wave that we are having here in CALIFORNIA and I will be ordering another one for my Hubby
The parcel arrived very quickly. good fan. five speeds. it feels indoors, but it's not very hot outside.
nice product looks exactly like the photos. It is a bit loud then i was expecting it to be even if its on and the higher the mode is the louder it seems. it does go up to 5 modes which i do like.
Excellent as is the image I loved