SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived very fast, were 14 days after posting, live in Teresina Piauí. Unfortunately cell Xiaomi not support MHL technology so as test and use mirroring cell via HDMI for this cable. But the USB port works and charging also, but found the charging by Port PD very slow, even using a charger QC. Recommend product, but be careful and make sure your device support mhl.
Came very well packed and arrived intact. Still not tested, but sure it will work properly.
Light, very light, it's practically just the connectors and a plastic cover, the product works but maybe if it gets dropped it will break very quickly.
I'm coming too fast! They are of good quality and connect right away. I would have arrived earlier but in chile Post Office they work Half Machine
100% money, for 60 real is extremely portable, is much smaller and lighter than I thought. Stay tuned to a little delay controls, but nothing absurd ends with experience, came very well packed and sealed. Arrived in 24 days
It arrived safely and well packaged. I'm in Brazil and it only took 10 days.
Excellent quality. all right.
All right and are working perfectly
Very beautiful the product! Super fast! Still will test!
Very good exactly as BA description.
Good quality product as described. Came in perfect condition. Carefully packed and sealed. Arrived very fast.
Produto perfeito, totalmente condizente com o anúncio. Funcionou perfeitamente no meu Nintendo Switch, utilizei em uma TV LG 82UN8000 e funcionou áudio e imagem perfeitamente, sem atrasos, e com boa qualidade! Ou seja, o aparelho cumpre com o que promete! Inclusive até o plástico da embalagem deles é especial, são muito cuidadosos. Parabéns pelo produto.
Product was not taxed, took almost 2 months to arrive due to wrong zip, but working normal, is small and light. Not very warm
Product connected to switch perfectly and working very well!!! Came very well packed and without crumpled in box. arrived in 14 days in Curitiba.
Auditioned with my switch and worked perfectly, hope is durable!
Excellent for Take the switch in it is very small and compact travel. Will still need a source for power but solves the practicality.
Great product, all working perfectly.
All right works very well I loved.
Product as described and very fast.
perfeito. embalagem top. chegou com 10 dias corridos. já testei na televisão.