SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product has not been installed
Great product, buying the fourth set works perfectly.
Received a set for 6 cameras with a little delay. delivered to the pickup point. In general, the system is of very good quality, packaging, quality of the camera body. As for the connection, everything is simple and easy. But I still have fun with setting up the registrar. In the instructions there are only basic settings and then the description in English. Translation by recorder on a solid 4. I connected a rotary PTZ camera of the same manufacturer, I don't understand how to set up the tour. but I will write about this in the review about the camera itself. Yes, by the way, the cameras are definitely not 5 megapixels, I think there are 4 honest ones.
Delivery to Angarsk 11 days from the Moscow warehouse. The kit came to the post office without damage. This is the second set ordered from this store. The first was already installed without any problems for a friend and time-tested. So I took it for myself. The equipment of the first was richer. All devices in individual and beautiful boxes, cameras with passports. This package in simple boxes combined into one brand. In principle, it does not matter, and the price is an order of magnitude lower and the quality and quantity too. The product review will be completed later.
The shipment arrived on time, the kitde cameras exlete only the image of your arrest is not well displayed attached an image and ho if you could support me to give better quality to the image and The alert of when someone does not visa is only heard the alrta on the television the quality of the image is excellent and when I zoom through the mobile device the image is distorted
Immediately about delivery. Ordered late in the evening on August 7, received in Angarsk on the morning of August 10. Sdek. Super. The quality of the product packaging is also not a fault. When delivered, they pierced the recorder box a little. And everything is just perfect. Everything is thought out, all the elements of the kit are tightly occupying a minimum of space. Launched the entire set on the table in 10 minutes, taking into account the connection of 4 cameras and HDD for 3 TB. After setting the language and password, the cameras decided themselves. All the functions of the recorder work, there are no brakes in the online viewing mode.
The functionality is just space. The top cover of the recorder was slightly bent. Apparently from the weight of those boxes that stood on top of the warehouse. The warehouse is Moscow, so there are no complaints about the store. Do not expect to connect it to the old monitor, it needs a minimum of full HD. Included 4 cables of 20 meters. Perhaps this is the best purchase on AliExpress, for all the time I use. In some places a slightly crooked translation into Russian. But it's still clear.
Fast delivery, everything is well packed, each chamber in a separate box, disk instead of 1 TB, sent 2 TB, thank you so much! I checked everything, installed the application, connected the cameras with one wire and it is immediately detected, it is not clear why the second connector on the camera, the application has a sound button, you can listen to the conversation and the microphone button. I do not understand the quality of the video yet, but perhaps I need to look in the settings until, when checking the cameras, I saw the quality of 5MP.
the product is great, shipping to the Czech Republic was within 5 days.
The product has been received and I have not tried it yet
The most important product
The product is in perfect condition, the delivery for the first time exceeded all my expectations, delivered in 2 days, the store is honored
Good response and good product
Everything is as expected. Working beautiful. One thing I didn’t like is the remote control was damaged/broken. The remote control from the picture I uploaded, is not the remote i got it. I just uploaded the remote how I want to have.
Cope with their task, you can take!
Came from Russia, quickly. Looks of good quality, everything that was needed in the set, though the cables will have to be replaced (not enough length). The cameras have not been hung yet, as everything will be installed, I will add a review. Thank you for the delivery, I received the complete and whole.
Everything came on time. We order not the first time, I hope this time it will be all working, the box came very crumpled, but outwardly everything is intact. In the evening we will try to check and if something is wrong, then I will add the review. I shot one star for the quality of delivery.
Everything was well delivered, checked everything works. Not yet installed. Hard take separately
Everything came quickly, everything was whole. Connected everything without any problems everything works, and video and sound. Who will cut the connectors on the cables (for easy broaching), keep in mind that in the green and blue pairs the white wires are swapped. I did a little when registering in the application, but this is probably what I AM)). There are customization Vidos on YouTube. In general, you can take.
Very good product for price. Cameras are heavy with metal body, looks good. NVR is ok, but I was able to screw only 2 screws to 3.5” hdd. Never mind. I just miss some holes to screw rack mount, but I will figure it out. Video looks nice and also night vision is very good. I tested all 4 cameras inside and without problem. Gui is not very pretty but there are lot of setrings available and even czech language. It areives very quickly. So far I recommend. Probably I will order some additional cameras
Everything came as it ordered, the boxes in places are crumpled, but the contents are in working order!
So far, everything is normal, how will the plug be clearly normal or not
Order came quickly. It is packed very qualitatively (see the photo), the seal is in place. The configuration is intuitive. The quality of the picture is visible in the photo. The set is very satisfied. I recommend the store and the goods.
PL: Set ordered on Sunday, parcel received in Thursday south, despite that choosed shipping from China as it was cheaper. Pack less than I expected. All The agrees, beautifully packaged, nothing is damaged. Not have tested yet since I have no monitor. Wonders me only one: can the camera does not require additional power by separate plug, then you had to purchase additional power cables and some switchgear... ??? Strongly recommended!!!
Very fast delivery. Quality Packing. Look great. i will add the review after installation. thank you very much to the store and prosperity to the store!!!