SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The box was a little damaged, but the vacuum cleaner works properly. Small, light and vacuums well. Very fast delivery!
I used it to vacuum the car and I thought it was good, it leaves still residue, but it sucks relatively well.
Great product. A little big for the glove door but very efficient.
This is not the first time I buy a vacuum cleaner of very good quality, I take it for gifts, delivery to Spain 10 days, I recommend the store
Sent quickly. As described. For small garbage is suitable, pulls so-so. Seemingly cute and compact
Pilosos of wealth, for the car itself, the year-old took in it, getting everything wet, it's easy to be listed, I am so happy, sell in US at two times more expensive. Delivery of the Boule for 5 days before the application (in Kiev lying)
Diyshov for 2 days. It's hard, it's hard, it's hard. The body of rubberies, the prim of the dot, the hoarse. For its own function, the tsylkom Garna is a thing. I recommend it.
Small but with a lot of suction, I am delighted with the product and because it has arrived 10 days before the deadline.
Pretty good vacuum cleaner and plus there is a charging indicator! Arrived 5 days later from the date of the planned arrival or, rather, ordered 4.07, the planned showed 27.07 arrived 1.08
Very good quality, maybe it lacks a little power to vacuum dust and peblets that are embedded in the fabric but it does its function well
Is good, but for light services it already came with a little cargo, delivery on time.
Great vacuum cleaner!
Excellent Product very good
Very good vacuum cleaner, it is light, silent and very practical, it has enough power to leave the car very decent I liked it a lot.
Llegada super quick
I did not try it to me but I expect it to be excellent and excellent performance
Received earlier than announced. The newly arrived, satisfactory test. I find it a good acquisition.
Seems to be very good the packaging was doused more did not interfere with anything
Great portable vacuum cleaner , it is strong vacuums my chihuahua’s hair without problem. Delivery very fast! Good packaging ! Thank you
Very nice portable vacuum cleaner looks solid !!
Be good now to try it aver
Very good product!! Good build quality and battery, only missed a bag to keep his accessories
Sucking good, looks decent, came charged, the package is all whole, charging only the wire, but with the sensor, generally good
The cardboard package arrived in poor condition and the product did not seem polished, it had some traces of stock. Anyway, the product is great, beautiful powerful and complete with brushes and adapters. It charges with a normal USB socket and is really comfortable! Perfect little to keep in the car
It works wonderfully, yes for small things like the car, the sofa or the table crumbs. Very happy with the result