SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Original, amazing and functional! Very well packed! Attentive seller. Only criticism is that the home screen came in Chinese. I sent a message to the seller who in a few hours clarified what to do for the pairing. Nothing too much! The product is excellent!
Excellent, very satisfied... I have always been afraid of Internet purchase, China... impeccable Watch 5 pro... very top!
Excellent watch. Portuguese Brazil. Everything works with the exception of Samsung Pay (if there is any way to do this I do not know) but Google Pay works smoothly (I registered a Nubank credit card and a Bradesco debit card and works very well). Blood pressure and ECG only work with Samsung smartphone. Was worth it.
Excellent product and good price. The shipment took 17 days to reach the city of Mexico by Post Office from Mexico. The package arrived protected. Were declared less than dlrs 50, so I was not taxed by customs. I recommend the seller.
Perfect. Arrived very fast and very well packed!!! Worth a lot.
Original product loved more I was not taxed by customs and arrived in 15 days perfect and well packed
Second purchase!!!
Product is original! But there is no way to install Samsung Pay or use Samsung Wallet, but Google Pay works well to replace Samsung apps... I was taxed in real 145 including the postal order in that amount... Was worth it for the cost of the device in the Brazilian market!!! If you have any problems in setting up the Google wizard, go to your mobile settings and add the English language and then set the "Hey Google" instead of the "OK Google" AI the watch accepts the right language!!! To use the Alexa has to go down on the outside... But the device is amazing!!!! Can trust and buy without fear!!!! Store note 10
Everything arrived, great quality and a good delivery time. Much cheaper than buying in Brazil!!!
Original product, excellent quality.
Shipping with
Seller Notal thousand, declared as I ordered (43 dollars) I was taxed in real 189, original and perfect watch
Excellent goods
Perfect. Sealed. Very satisfied. Not taxed. Seller sent the same day. the watch is beautiful.
Thank you.
It went well, I was not confused. It came exactly what I ordered and that color. The order was delayed not much but the conditional terms were met. Got in the courier service. Very happy and satisfied with the order.
100% works in Russia, SIM card connects, the world of Pei works. All OK
It took me a long time. But Yay, I have them... Everything is super.