SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This store sends very fast and besides the watch packaging, it comes inside other bubble packaging. Highly recommended product, recommended store and 100 note. Congratulations!
So far I have nothing to complain about, it came well packed and sealed.
There were problems with the app. When updating the watch through the phone, there was a constant error and had to be resumed many times. Still there was other hemorrhoids with the app. The watch is super, but the app spoils everything and may not always be connected by Bluetooth. It reached the Karaganda in less than 2 weeks.
I didn't buy it for myself, watch was normal, Zepp immediately found them and an update immediately arrived, there are a lot of dials. In General, super for your money
Product arrived well packed, the color matches the picture and the product works perfectly. Super recommend the purchase.
Came fast and it came all right
Show! Very nice. Original product. came an extra bracelet. Arrived ultra fast.
Wonderful people this watch my son just fell in love with him.
Except for the speed of delivery (more than a week delayed to the estimated date), everything excellent, the item arrived at my home in good condition, and for the current price, there is no smartwatch that can compete with you on the quality of the product.
Very good, it was present for my daughter took time but arrived. She liked it very much.
I bought it as a gift for my brother and he loved it!
Very good the product, I thought it would take more delivery thanks to God arrived on the date. I really liked the product!
Very good. The color is not so beautiful but the watch works super well. For the amount I recommend too much. OBS this version does not have GPS
Ótimo produced
It took a little longer to arrive, I liked the product, only his color did not please me, but as I was on sale I bought it soon, because the brand is great.
Charged up to 40%, they seem to work. But the post office of Russia is a resident, Milla Jovovich is not on them, the store, please pack better, not just in cellophane. The link was not broken in half, this is a star.
Very good!!! Working perfectly and the battery is lasting about 5 days. I'm very pleased.
Cost X benefit excellent! Conversation super well with Android system.
Perfectoooo! I'm in love, he arrived ahead of schedule. It has several functions, super versatile. Connects super well with mobile phone. Also, you can customize the screen your way!
Excellent product!
I'm very pleased... As well as beautiful, it really does everything it describes. Is to be congratulated...
I already have 1, and now I bought it for my son, it is beautiful and perfect!
Product came well packaged, arrived before the agreed deadline in Mauá -SP, and it is working perfectly.
Excellent cost X benefit! Delivers functionalities above waiting for the price, in addition the app is excellent.
Perfect delivery. Good product and satisfactory price. Delivery in 17 calendar days in Goiás, without fee.