SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Intertwined headphones, did not see before, we will test, the store did well quickly A +
For the price they have quality very good price for the moment everything goes well and the battery lasts quite
Ordered for the first time on this store. Got order. Very grateful. Clearly, promptly, with an alert. Convenient delivery (choice of delivery). Everything is neatly packed. (It is very happy that you offer packaging options with concern for ecology). The products are very beautiful, good quality-very much. Thank you so much. Good luck and prosperity to the store! All good to all employees!
Won in LM. Did not open, did not check.
Won in LM Good Goods
These headphones are clearly for music lovers. The sound is not very loud, but it is enough. With an incoming call, instead of humming in English, the girl counts from 10 to 0. It's only after that that comes out. If the headphones cover the hands of the hands, the sound increases approximately twice. On moisture resistance did not check. With an incoming call, you hear of course not bad, and you hear a badly furious echo. You can describe the following microphone there is no at all. These headphones have a good plus in my opinion. They don't press anywhere. From them, the head does not get tired of the ears, too, do not feel discomfort. These headphones are good for those people who like to watch TV at night.
Headphones sit well on the ear, the sound if you step forward with the equalizer will be good.
Normal ears. Do not wait for them to sound perfect. They're not for that. For audiobook is excellent. Especially on the street. You can even normally talk without turning off-the ears are open a little uncomfortable control for those who are in glasses and not for all heads-I do not have a tight bone, but. The battery holds well. The store is reliable. Said action. So the promotion. Sent fast.
Prompt service. And good earphone. very enjoyable. thanks.
Cool headphones. Of good quality. Charging typ-c. The charge holds for a long time. For five hours without a break, the music was discharged by 30%. The sound is good, the bass is. Sit comfortably, do not slip, do not interfere. Connect to the phone easily. The color was beautiful. Recommend.
Personally, I did not like such headphones. The sound in the principal is normal loud.
Bone headphones very useful they are very comfortable, thanks to the store for the goods, I recommend the seller and the goods.
Good headphones, very loud, comfortable, well sit on the ears, navlyadli themselves will fly. From the minuses that the sound is heard and surrounding. Delivered very quickly, without any damage. Thank you to the store for the quality goods.
Headphones are cool, we won them in L/M, we really liked the headphones very well and the sound is clear, we will still play and of course win, the delivery is three of of
They came in nicely packed and I used them and I liked them, it came before the estimated time
Good product quality Price, meet if function very well, unique that is not right side sel, it has passed me that it can be opened on one side, but nothing serious, a little glue and
Connected everything works I will add a review in the pool
thangkyou
According to the description it works perfectly, quite comfortable with good volume
Very good product, it works properly.