SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent hearing aids I 've been using them for a month in the Water and works great with the mp3 option, the sound is pretty good and the battery hard enough, be very happy with the product, thank you store!
Ordered 01.07.2022, sent 04.07.2022, arrived 01.08.2022 (although the site was written 18.07.22). Used a couple of days. Moisture protection did not test. The volume of the Windows carrier shows 29.1. Defines as a flush by wire. In the complete set of magnetic wire and not clear homutick. Packing is beautiful, suitable for a gift. The microphone works stably, the sound does not float. Although there were complaints that it was quiet (Can Speaker at the end, or communication). It's bad for me. The bezel is large Press weak. If you press your hand, the sound is good. More designed for large, not suitable for children and women. For a long time I was looking for how to switch the playback of tracks and Bluetooth. Double press the power button;) In general, the product is happy, although I'm not in size.
arrived really fast. It's comfortable, to hear it well you need airplugs. Tested on pool, mp3 mode(not bt) and it worked OK though the sound is a little quiet
Fast Delivery Thank you
Okey. Well-received. Sound smallish. Multi-pairing two motorized system available.
All chloro
Great sound! Audio Events connect, mute and pairing in Chinese. Very nice soft touch material headphones. The inside of the headphone have lining with small gaps, which raise doubts about the availability of moisture protection. In general, for the same amount, it is good headphones.
Good quality and fast delivery. Looking forward to tear it in swimming pool :)
5 stars for that product works, and worked for the training in the pool and on the way back. But there are drawbacks: * Turn on the headphones is a quest. Have a long delay power button and not fact, that they are included. 10 minutes мозгое… VA and воаля-it works. How and whether you can flip tracks are not yet clear. * Not very convenient, because it is a. Cap slightly worn on the ears, they after half an hour start whining. So плаваем as Cheburashka-cap and headphones for ears. * The drier sound normal, not very loud. But the water sound Hilo refracted and feeling that you inside huge speakers, outstanding exclusively bass. If you do not like heavy rock, you is unlikely to please. And so, either match delicate music, either get used to have.
very fast and good quality,I hope to use for long time
Order received in 16 days, works perfectly sound is no harm to see on water.
Packaging is simple but well arrive together Bone conduction earphone was initially called well know without noise and listen rim When the currency is slightly first seemed Waterproof, well wish is currently is satisfied with
Excellent
Good
Just like it appears in the image. I'll use to verify sound. So soon good store dispatch fast
I haven't used them yet, when I add more information
Super quick delivery, headphones are amazing! I really enjoying it!! Thank you !!
Works well, doesn't slide off while swimming, even though I have a small head. Happy with the purchase.
Excellent quality. A little too big. In the pool I swim, I dive, I sit in Hamam. Everything is OK. they end up with the PC right away. Everything works. Recommend
Excellent product, well finished and beautiful, recommend, sound very good to use in the pool. The battery lasts quite. Save your favorite songs in formed MP3 and listen without interruptions. Only you can not use with cap.