SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's so pretty, I recommend it. It is light even if it shows.
The case is very cool and well made
Very nice quality! The color as well amazed me ! Fast shipping too, only 10 days to arrived home (Chile) totally recommended
Everything came overnight, everything was fine! Puzzled!!!
Perfect case, served very well on the deck Does not cover the front, was the reason gave want this in specific You can see better images of her on the Internet searching for: Mumba-Blade series Case for steam deck The stand looks fragile, but it serves
The case is gobby! Sits like a stuck one.
Very top case!
Awesome case, sorry only it is not compatible with the cooler
Quality product. Material used is good, plastic is good to the touch, passes the feeling of premium product. The steel deck is in a good position with the support and in my view it is more ergonomic.
The case is great, the color is cool. Does not get into the native amount, except to push by force
items look so expensive I love so much.
purple is more like a fade blue but the case itself is pretty good
Excellent cover the best so far pro deck
Duge Yakisno Viglyadak and Vidchuyvak.
Very good quality. All the holes match. In his native case will get wet.
Great case
Fire case. I thought it would be too thick but no, the grip even seemed to become more comfortable. You can take!
With this cover, the deck weighs like a spring from Belaz lying down became uncomfortable to play. And I bought the pads on the rear triggers for it because they became recessed and it became even more difficult to press them
I recommend more the seller came very well packed and very fast still not tested on the deck I will show the photo
Excellent! Good footprint, good quality materials and good support.
Perfect. But doesn't fit inside the original case from Steam.
All cool for the price! Convenient, and most importantly fits in the original case. The stand does not stagger-it stands tight.
As advertised. Alice colour. Seems well made. Cutouts accurate. Kickstand is a bonus but seems like it could possibly break easily. Overall happy with the product
He called all the Alic in search of a good, high-quality cover for a stim deck and stopped there. The only problem is that the case arrived before the stim deck, although I ordered the case after buying the very stim Deca days so 7, the case itself came as it should, went through China to Kazakhstan for 22 days, but the stim deck was still stuck somewhere for it goes through China to Latvia and then to Kazakhstan. Special thanks to the seller for putting the black version, otherwise when I ordered a light black one and immediately wrote to the seller that I wanted another one)
By delivery. Delivered half a month before my city. A small envelope with packaging did not bother too much simply put in an envelope of the corresponding size. The box of the case was slightly crumpled into the corner by the Hall .. the case itself was not damaged. On the Steem, the deck entered like a poured leg stands steady. In general, the seller is satisfied with the purchase I recommend...