SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good working but problem not working on calls but only for music. Not sure why?
Fast shipping very good product match the price thanks for store
Transmits sound crazy note don't pass sound of calling phone
As described,20 days to Athens,I could track it. nice safe package,perfect for that money,tested and working
It seems to be more durable than the genuine product!
Came very quickly.good qulity.. I am verry satisfied
The product came to be 100% correct, even the packaging was the same and a quality product I recommend
Very fast delivery, Excellent quality
Seller Thank you so much, Quickly sent. The quality is excellentEverything works, for iPhone
Howdy. The products arrived in good condition. Good quality are noted, superior to generic Apple cables. I hope it meets the expectations. Thank you.
This is amazing! came as ordered and works as expected
The adapter is equal to the images. Unfortunately it doesn't work
Order well received, the product came in good condition. It is of very good quality very pretty. The communication with the store is very nice I am satisfied and I recommend the seller! Thanks to the seller.
Works Perfect, I arrive a few days earlier than expected. It fulfills its function, I have to manage it a little more, but it does not seem to have no loss of audio quality, metal construction and cable with braided coating. I recommend your purchase.
Arrived quickly in Canada. A nice quality product. Fabric wrapped wire. Does what it is for. Very happy.
Hello everyone. My order was delivered to Minsk quickly enough, 3 weeks approximately... It's just wonderful. The adapters look very stylish. The sound is also good, the sound is clear and juicy. I like everything. Recommend this product and store
Working so good the sound is super. Happy client. Arrived so fast in albania. Thanks.
He arrived very fast ahead of schedule, better get this faster than the headphones
The adapter is not bad, the quality arranged. Minus, for a long time.
Works well everything is fine for the store Thank you very much